Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.
Agility, adaptability and flexibility - Target CEO Brian Cornell's checklist for omni-channel retail in 2022
Target's Brian Cornell picks up the National Retail Federation Visionary award.
The public sector demonstrated that it can respond quickly to change in a crisis - Justin Wilson of Mulesoft explores how digital leaders in UK government services can build on this momentum to change and innovate at scale.
Enterprise hits and misses - retailers reckon with holiday lessons, the future of work gets distributed, and low-code hype rolls on
This week - retailers extract lessons from the (omni) holiday reckoning. The future of work irrevocably distributed, and low-code (hype) is surging into 2022. Your whiffs include: the worst of CE revisited, and hacked Teslas doing the Rick Roll.
The Society for Innovation, Technology and Modernization (SOCITM) provides its annual update on what’s front of mind for public sector digital leaders.
Visual engagement platform Cloudinary adds automated video ad creation with Indivio acquisition, looks to further innovation as ARR crosses $100m
The second of two reports from the Westminster eForum on digital competition policy.
To market, to market - omni-channel retail lessons as Power Shoppers lean towards online marketplaces
Today's retail Power Shopper is drawn to online marketplaces rather than a 'conventional' e-commerce brand website, suggests Mirakl-commissioned global study.
Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.
Grab the popcorn! Britain’s trainee competition enforcer goes through its paces. Will it land a punch or be knocked out in round one?
German software giant SAP hit the high end of its 2021 cloud revenue outlook range and has forecast solid growth for 2022.