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CRM rethought part 4 - 40 points This article is sponsored by:

In this piece, we dive deep - and I mean really deep - into the elements of how CRM is evolving. There's a lot to digest.

CRM Customer Relationship Management Dictionary Definition
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No clue IT buyers and how to stop them This article is sponsored by:

Fed up of being told the CMO is the new IT buyer? Just wait till you come across the No Clue Buyer!

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Workday bows to enterprise, reins in release cycle This article is sponsored by:

Customers who are used to pre-planning the rollout of new software versions over several months or even years will be pleased to learn Workday has reduced the number of annual upgrades.

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Europe's big chance in the global apps market This article is sponsored by:

Apps in the 28 European Union states generated €10.2 billion last year - a figure that is expected to increase to a whopping €14.9 billion in 2016. Will the EU now create the right conditions to build on this solid foundation?

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Crossing the Cloud Financials Chasm This article is sponsored by:

Brian Sommer thinks we are approaching a tipping point for financial applications moving to the cloud. We have already seen this in the SME space. He thinks the time is ripe for enterprise. Here's why.

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Workday Rising 2013 - an initial take This article is sponsored by:

Workday's keynote at its Rising conference was an interesting mixture of new 'stuff' and a comforting of the assembled crowd. As always, we ended up with more questions than answers.

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CIOs must overcome talent blockages - data review This article is sponsored by:

IT skills issues don't get enough attention when it comes to delivering on innovation. A recent CIO survey by Harvey Nash sheds light.

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'Social' CRM rethought part 2 - the customer experience This article is sponsored by:

The customer experience is a term that has been picked up by many brands. Many see it as a substitute for the broader panoply of CRM. that's a mistake. Here's why.

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PayPal verifies digital wallet ambitions This article is sponsored by:

I'm still searching for the perfect wallet. But will I find it before PayPal manages to take its digital wallet ambitions mainstream?

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