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Earlier stories
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Brewing up a post-COVID customer experience at Starbucks
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From fuel margin analysis to workforce management to analyzing Twinkie sales - how Pilot Flying J plans to turn Infor Coleman AI loose on bottom-line projects
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Working with data in motion at clothing brand Boden
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A neuroscience study that suggests we aren’t building digital content right - what Simon says
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Can synthetic data bridge the AI training data gap?
Partner stories
If you want your transformation to succeed, culture is the key
One of the most important things to remember about digital transformation is the culture of managing change. Sanjay Brahmawar of Software AG shares three fundamental principles, for projects large or small.
Why should your developer team care about core web vitals?
As metrics become increasingly weighted towards core web signals for page rankings, Daniel Fitzgerald of New Relic explains why this matters and how developers can prepare.
4 steps to perfect your technician upsell strategy
Trusted relationships with service providers can quickly sour when upselling doesn't add value to the customer. Sara Cerruti of ServiceMax outlines four tips to empower field technicians with the skills to build customer value.
2020 - the year that made doing the right thing profitable
Last year, consumers voted with their wallets based on customer service and corporate behaviour. Simon Johnson shares the latest survey results from Freshworks.
The architecture of future-proof ERP
What kind of ERP will be right for your organization’s future? Claus Jepsen of Unit4 argues for microservices, APIs, ML-based automation, and support for developers to build value-add apps on top of the platform.
More stories
If you want your transformation to succeed, culture is the key
One of the most important things to remember about digital transformation is the culture of managing change. Sanjay Brahmawar of Software AG shares three fundamental principles, for projects large or small.
Box Sign adds e-signature to content collaboration at no extra cost
Box Sign rolls out as the cloud content platform's native e-signature function, included at no extra cost for business and enterprise customers
Hollywood giant Lionsgate manages COVID-19 disruption and return to the office with Envoy
American Canadian giant Lionsgate says use of Envoy lessened COVID-19 disruption, but is also setting it up for a hybrid working future
Monday Morning Moan - lessons to be learned for government digital services delivery again (and again and again and again and again and...)
Government IT debacle shocker! Sadly, not really, but have we become brutalized into accepting failure as a key component of digital service delivery in government?
Enterprise hits and misses - Zoom pays full price for Five9, marketers grapple with AI and ABM, and supply chain managers get a call to action
This week - Zoom buys Five9 for a heady price - will it pay off? Retailers prepare for the omni-holidays, supply chain managers get a logistics wake-up call, and blockchain finds an enterprise use case? Your whiffs include goofy AI music.
Acumatica Summit 2021 - CEO Jon Roskill on how vendors misrepresent transformation, the Apple Watch ERP demo and mobile ERP adoption
After his keynote, I pressed CEO Jon Roskill on why Acumatica is pushing a digital transformation narrative. He also explained what's possible for ERP on an Apple Watch, and what's not, tweaking competitors along the way. Here's the highlights - and my own Acumatica progress report.
ATCO Frontec - from paper-based to digital field service support with ServiceMax
ATCO Frontec has some words of wisdom for when it comes to jumping from manual processes to a cloud-based system like ServiceMax - go slow.
Robotics & AI - why the UK must stage a skills intervention
A new white paper on plugging the robotics and AI skills gap in the UK is published, but what’s really needed is a complete change of attitude.
Royal Navy sails head on into a major diversity challenge
Targeting women and people of colour for senior roles isn’t favoritism; it’s correcting an injustice.
Marketing AI – plenty of use cases, but we’re just getting started
What can the combination of AI and marketing achieve in the real world?
