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Eliminating the office, virtually This article is sponsored by:

Six years ago, expense management vendor webexpenses decided to practice what it preached and shut down its London office base. Here's how it coped with the shift to virtual operations.

Demolition Site

Can cloud fix the service experience? This article is sponsored by:

Recently I had the chance to kick my CRM grievances around with Aaron Fulkerson, CEO of MindTouch, and find out why he thinks cloud can alter service for the better. Some of Aaron's answers really surprised me - I hope they spark a worthwhile debate.

Woman Screaming On Telephone Conversation

Cross channel retailing at a crossroads This article is sponsored by:

Are we using the wrong approach when considering how to address end customer needs in retail? Paula Rosenblum provides an interesting perspective that informs how we should think - and in more than a single category.

Choose the correct way

SAP Forum: Life after Lars This article is sponsored by:

Stuart hooks up with Thomas Otter, head of product at SuccessFactors to discuss SAP's HR future as he sees it. Forthright as always, Otter provides his 'broccoli and ice cream' perspective.


Identity in a hybrid world This article is sponsored by:

Increasing use of cloud applications alongside existing apps makes for multiple logins and management headaches. Okta and other cloud access management vendors think they have the solution.

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