How tough should organisations be when it comes to negotiating those all important terms and conditions? Do you really need that all-encompassing SLA? Or is there another way forward?
AOL has been carving a new role of itself, investing heavily in the digital video space, as part of a push to evolve from a subscription-based ISP into an advertising-supported digital media business.
Fortune 500 CEOs aren't getting social online according to a new study that finds 68% of them have no social media presence of their own.
What does it take to transition a traditional ERP to the cloud? In this article I discuss the approach SYSPRO has taken for its manufacturing based customers.
Last month, LinkedIn issued one of the most self-serving studies ever created - their third annual global recruiting trends survey. But there are some results worth noting.
IT outages can cost end user organisations dear in both money and reputation. So when failure occurs, is it fair to blame the supplier for not living up to a vision of 99.999% uptime?
SAP's extended cloud apps swap terms are coming under scrutiny. Some of the terms may not be acceptable but customers should not recoil in horror. It's all about understanding the landscape.
IT outages are a fact of life and they will be costly - both financially and in terms of brand and reputational management. In this special 3 part series, we look at the impact of outages from different angles, beginning with the buy side perspective from two organisations with a strong dependency on technology.
The US-based Information Technology and Innovation Foundation suspect the Europeans will use PRISM to undermine the cloud industry in America. But it reckons some more information on what data is being collected will placate the worriers! Wanna bet?
In an age of unvarnished content and outspoken bloggers, do customer case studies still have relevance? Yes, and here's why.
