Xero expands into workforce management but accounting is still at the core
Small business cloud accounting provider Xero reflects on a year of two halves and explains the rationale for acquiring workforce management provider Planday
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Aegis Sciences uses Pure Storage to pivot its business model in testing times
When the scale of the coronavirus pandemic became clear last year, Aegis Sciences decided to make a move into COVID testing – and its scalable technology platform has helped the company meet huge demand for its services.
Kiwibank saves millions in productivity hours with ServiceNow CSM
Kiwibank is taking advantage of ServiceNow’s platform of platforms approach and is digitizing workflows across customer service management.
Enterprise hits and misses - digital acceleration earns its hype, cybersecurity gets real, and the market puts the brakes on autonomous cars
This week - digital acceleration gets industry credibility, while cybersecurity earns the US President's attention. ServiceNow makes waves with Knowledge 2021, and supply chains get scrutinized. Your whiffs include a trip to the trough (of disillusionment) for blockchain - and autonomous vehicles.
Your customers have changed - are you changing with them?
The world is trending toward something preferable to the past year. Zendesk’s Shawna Wolverton shares some guiding principles to help your organization navigate a reopening world.
Standardizing taxonomies can grease the wheels of the future’s Everything-as-a-Service
Most standards and accepted taxonomies are the natural fall-out of one vendor becoming dominant in a market or sector. As we head towards the meta-connected hyper-hybrid cloud and Everything-as-a-Service there will be no single vendor.
Scoping out Ceridian’s 'ideal' acquisition(s)
Ceridian Dayforce continues to grow geographically, functionally, organically and inorganically. Its latest deal for Ideal adds some ML chops and cool recruiting functionality to the mix.
Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID
Crystal retailer Swarovski rolled out ServiceNow's Customer Service Management prior to the pandemic, a decision that's served it well since.
Recipe for success - scaling ServiceNow globally at Nestlé
Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below.
All change at New Relic as founder Lew Cirne hands over CEO seat to the architect of the firm's new pricing strategy
The man credited with New Relic's shift to a new customer-friendly pricing model is taking up the reins to see there transition through.
