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Want to move from customer success hype to action? Start with a maturity model - the Sage Intacct SaaS vertical example This article is sponsored by:

The enterprise software industry is overloaded with customer success hype. But I'm on the hunt for inspiring and instructive examples. Here's a standout, via the Sage Intacct SaaS vertical team - complete with new graphics for diginomica readers.

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Britain may be kicked out of international anti-corruption partnership it helped set up as it waters down Open Government promises This article is sponsored by:

The British Government’s latest National Action Plan saw a number of last minute revisions that remove key commitments to open government.

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Digital procrastination - putting finance under the microscope This article is sponsored by:

Three recent and different studies shone a bright light on the finance/financial accounting function and the systems these organizations use. One thread in each of them involved how slow these organizations are in dramatically reimagining Finance. Why?

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Welcome to the metaverse - Meta reels against trouble from TikTok and Apple's ad impact This article is sponsored by:

Meta has a couple of big problems in the shape of TikTok and Apple...and it's going to require playing a long game to overcome them.

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Enterprise buyers come on down to Coupa Community.ai to find out if the price is right This article is sponsored by:

Community intelligence goes up a notch with Community.ai, connecting benchmark data and spend management peers across the Coupa customer base.

Donna Wilczek Coupa - screengrab from Zoom call
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Safety first - Salesforce launches Safety Cloud to help American customers deliver in-person experiences in the Vaccine Economy This article is sponsored by:

Salesforce productizes its health and safety capabilities for American users, with other regions to follow later in the year.

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British MPs urge government to fine social media companies failing to tackle online abuse This article is sponsored by:

MPs on the Petitions Committee also want to see social media companies give users the option to block interactions with unverified users.

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