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World leading art and design university - RCA - implements ServiceNow to improve staff and student experience This article is sponsored by:

Royal College of Art (RCA) takes a unique approach to postgraduate education, but it needed to overhaul its case management systems. Partnering with Bloomberg, it is rolling out ServiceNow to support its staff and students.

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Enterprise hits and misses - Davos debates AI in a Davos way, Apple Vision Pro pulls the CES rug, and DPD's AI service bot melts down This article is sponsored by:

This week - Davos did their AI pontification thing, but what we can we boil down from the erudition? AI project failure and success is on the table, but other matters (should be) keeping CEOs up at night: five, to be precise. Surprise: I take the Apple Vision Pro launch seriously, and DPD's service bot melts down.

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The death of DEI? Why 2024 is shaping up to be a pivotal year for diversity and inclusion in the tech sector This article is sponsored by:

The number of entry-level female professionals joining the data industry nosedived last year. The question is, is it to do with the sector losing its appeal to women or is it part of a wider trend across the tech industry as a whole?

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