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The underrated practice of ERP systems automation - Scotts Miracle-Gro shares its SAP example This article is sponsored by:

At SAP TechEd, we heard plenty of useful talk on SAP automation, but mostly from a low-code/business user angle. What about ERP systems automaton? Avantra customer Scotts Miracle-Gro shares its ERP automation lessons.

Avantra's Brenton O’Callaghan interviewing Manikantan Velayudhan Pillai, Manager or Scotts Miracle-Gro Company
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Can brands furnish an online retail future in home decor? Wayfair and Williams Sonoma have their own designs for survival This article is sponsored by:

Online home furnishing retail boomed during the lockdown days of the COVID crisis, but has since run into trouble. Can the likes of Wayfair and Williams Sonoma avoid following the demise of Made.com?

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Web scraping bad, information harvesting good? Why there's a need for new legal frameworks in a data economy This article is sponsored by:

At the moment, the wrong laws are being used for the wrong reasons to protect inappropriate attempts at 'ownership' of data. Discuss!

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AI is transforming CX - three ways it can revolutionise your support function right now This article is sponsored by: Zendesk logo transparent 250x150px

Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.

Global Communication Technology concept, Man hand holding Globe and Smartphone , enjoy, satisfaction to communicate with internet network information using AI for CX to link other people together © May_Chanikran - Shutterstock
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Customer success from the viewpoint of IFS customer Hexagon Agility This article is sponsored by:

A business value assessment and a customer success contract helped IFS customer Hexagon Agility achieve its goals when putting in a new S&OP system.

Hexagon Agility UPS Natural Gas © Hexagon Agility
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Blue Yonder’s Corey Tollefson - ‘We have the capital to invest and we will compete on service excellence’ This article is sponsored by:

Tollefson has a long history in the B2B software industry and recently joined a new executive team at Blue Yonder to focus the company’s supply chain ambitions.

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Enterprise hits and misses - Retailers' pre-holiday news is problematic, Amazon's layoffs wake up Alexa, and low-code gets a reality check This article is sponsored by:

This week - Walmart and Target issue mixed earning news - where does consumer sentiment lie? Amazon's pending layoffs are another wake up call, and Alexa teams are impacted. Flexible work data is complicated, as is low-code adoption. Your whiffs include Web3 vinegar from yours truly.

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Margin will be the Grinch that steals Christmas as 'discount chicken' joins turkey on the retail Holiday menu This article is sponsored by:

Rob Garf, General Manager of Salesforce Retail, highlights some transformative shifts in digital retail as the sector enters its most important few weeks of the year.

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Digital reverts back to pre-pandemic levels at Macy's even as bricks-and-mortar sales continue to decline This article is sponsored by:

An omni-channel focus is essentials as retail trends and consumer behavior shift in the Vaccine Economy, says CEO Jeff Gennette.

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