How McDonald's took complaint resolution from 10 days to 10 seconds with digital vouchers This article is sponsored by:
Working with Ventrica and Zendesk, McDonald's has slashed its customer response time and made significant sustainability gains.
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Nationwide moves beyond customer experience surveys to conversational analytics with Qualtrics XM Discover This article is sponsored by:
US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ‘insight to action’.
Does the data support those layoff plans? Survey reveals how services businesses conquer uncertainty
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As workforce disruption continues, how can business leaders make the most of key data and ensure knowledge workers feel informed and creative rather than disengaged? FinancialForce's Simon Jones shares critical ways that can help to retain and support talent while keeping businesses afloat.
Ulta Beauty has a cloud makeover to get more personal with its customers This article is sponsored by:
The US retailer is using the in-memory database alongside a cloud-based micro-services architecture to provide caching support for new customer experiences.
Why it’s simpler for AIs to write about art than for robots to do your laundry This article is sponsored by:
A robotics CEO tells diginomica why teaching an AI about the Renaissance is trivial compared with sorting your dirty socks.
Generative AI 'knows nothing' says Software AG's CPO. So what are the enterprise use cases? This article is sponsored by:
Amidst all the excitement about generative AI, what is its real use in the enterprise? We talk to Stefan Sigg, CPO at Software AG, and add some thoughts of our own.
Enterprise hits and misses - generative AI gets enterprise scrutiny, Credit Suisse gets a lifeline, and digital transformation failures get dissected This article is sponsored by:
This week - tech vendors have a lot to say about generative AI - and so do I, thanks to new field reports. Credit Suisse avoids the abyss (and so do we), and tech spending gets a fresh look via the latest data. In the whiffs section, I debut my first generative AI animation.
Shopping for online profitability - Kroger CEO Rodney McMullen plays a pragmatic omni-channel long game This article is sponsored by:
Digital is a priority for Kroger, both in terms of convenience for customers and profit (eventually) for the retailer.
Process mining reinvented - why a consumer-grade user experience is a must have
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For process mining software to become the next essential business system, Product and Engineering teams must reinvent the user experience, says Vaishnavi Sashikanth, Chief Engineering Officer at Celonis.
UK Power Networks revolutionizes customer support via contact-center-as-a-service This article is sponsored by:
Major energy distributor, UK Power Networks, says cloud-based Content Guru has helped it shoot up the UK customer satisfaction charts
