Businesses are relying more than ever on the employees who provide a people-first service. Lisa Dodman of Unit4 shares the recipe for creating a people-first culture that can be embedded within your organization.
The old "just give us a call" approach to customer service isn't enough - consumer expectations are set much higher. Candice Mueller of Freshworks offers five ways you can empower your service agents to provide customer delight and satisfaction.
The influential Public Accounts Committee’s latest report says that government IT is “dysfunctional, damaging and sometimes dangerous”
In the second part of this series from Salesforce, Karen Mangia and Mack Fogelson explore what it means to be an effective relational leader and create inclusive an culture.
This week - Salesforce issues an on-the-ground safety playbook (and functionality), but will it be enough? Amazon seems to have avoided the holiday supply chain crunch, but how? AWS remains in the spotlight, but exploits and security hacks also grab headlines. Plus: your whiffs.
More disruption from DISH as the US's fourth largest wireless operator rolls out its 5G strategy using AWS.
Digital skills, whether basic or advanced, are in short supply. But here are two local initiatives that are trying to make a difference here.
An interview with Christian Pedersen, Chief Product Office of IFS, about building an enterprise application platform from parts that are 'individually deployable yet inherently integrated.'
Safety first as Dreamforce heads back to New York City, where Salesforce co-CEOs Marc Benioff and Bret Taylor pitch learnings for other real world event organizers to explore.
Unit4’s State of the Digital Nation report makes for some sobering reading. Despite the COVID-19 pandemic showing real change is possible, there are still a number of barriers to face.
