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Enterprise hits and misses - retailers reckon with holiday lessons, the future of work gets distributed, and low-code hype rolls on This article is sponsored by:

This week - retailers extract lessons from the (omni) holiday reckoning. The future of work irrevocably distributed, and low-code (hype) is surging into 2022. Your whiffs include: the worst of CE revisited, and hacked Teslas doing the Rick Roll.


How can we make our organizations truly customer-centric? This article is sponsored by: Unit4 logo with tagline 250x150px

Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.

Individual customer service care, customer-centric and success with magnifying glass for focus concept © Jirsak - Shutterstock
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