An agile approach to CX means seeking to understand and assess how your customers want to communicate with you. Zendesk's Andrew Lawson shares lessons from the rise of conversational commerce.
Some interviews leave a lasting impression. Such was the case with my Acumatica Summit interview with the Pinto family, who run Quality Material Handling. It's a story of adversity, leadership, and getting your ERP software squared up with your growth ambitions.
At Workday's annual customer event, held virtually again this year, co-CEO Aneel Bhusri emphasized the importance of companies having a soul, and the centrality of data
Healthcare specialist McKesson UK has ambitions to better understand its data - both internally and externally. It is using MuleSoft to bring together disparate systems and data sources.
Can a new tech talking shop bridge the divide between the EU and US attitudes towards digital regulation? The views of US Secretary Raimondo and European Commissioner Breton are upbeat, but are they realistic?
The main points from the Spiceworks state of IT survey - along with data from other surveys - bolster a narrative of an IT that is emerging from the pandemic stronger, but very different.
New HR tools are cropping up in large numbers. Many are using Artificial Intelligence (AI) to parse data so that recruiting, HR and operations managers can make better hiring and promotion decisions. But, the way you implement these is different and so are the costs.
Spenser Skates, 33-year-old CEO of a unicorn that goes public today, explains why the company opted for direct listing rather than IPO.
The UK Statistics Authority last year put together an Inclusive Data Taskforce, which has now shared its recommendations for collecting complete and appropriate data for all groups.
Office redesign is a booming business as employers repurpose their workplaces to cater to the changing demands of a hybrid working world.
