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How to make a success of the burgeoning citizen development movement This article is sponsored by:

Much has been written on the rise of the citizen developer - but how do we get it right? Jim Burke of ServiceNow shares three elements that are key to successful citizen development campaigns.

Four people's hands holding mobile devices showing analytics by rawpixel on Unsplash

Finding the personalized retail experience - Rituals and Bridgestone tap into Adobe This article is sponsored by:

Rituals and Bridgestone on merging the online and in-store customer experience
and aiming for the personal touch

An image of Rituals and Bridgestone products

Is employee experience relevant to CX? Can SAP capitalize? An SAP SuccessFactors review with Jill Popelka This article is sponsored by:

Is there a product connection between employee experience and CX? I pick up that debate with SAP SuccessFactors President Jill Popelka - who also gave us a "state of SuccessFactors" update. Yes, my take on SuccessFactors has changed.

Jill Popelka SAP SuccessFactors screengrab from Teams call 2021-06

Microsoft cloud investments pay dividend for Waverton This article is sponsored by:

CIO Mudassar Ulhaq describes how an end-to-end Microsoft Azure strategy enabled the business to acquire and operate through the pandemic

Confluent’s cloud revenues soar as data in motion gains traction in the enterprise This article is sponsored by:

Confluent CEO Jay Kreps points to more customers with larger contracts, as the company’s cloud business reaches critical mass.

Zendesk declines unsolicited takeover bid as full year revenues rise 30% This article is sponsored by:

Zendesk delivers strong full year growth numbers as Suite shapes up to be a big success. Next up - signing off on a $4 billion gambit involving SurveyMonkey's parent.

Freshworks reports strong revenue growth as more 'elephants' join the 'deer and rabbits' customers This article is sponsored by:

Freshworks turns in strong revenue growth numbers as it looks to expand its ITSM capabilities.

Team of people cast shadow of elephant © Lightspring - shutterstock

Disney CEO says metaverse is ‘top of mind’ as digital drives growth at company This article is sponsored by:

Disney’s first quarter 2022 results were incredibly strong, with its streaming service Disney+ now providing content to 129 million subscribers.

Ticket to ride - Uber and Lyft see a booster in the Vaccine Economy This article is sponsored by:

Omicron caused a blip, but the two transportation sector digital disruptors saw an upturn in activity towards the end of last year.

Why any changes to GDPR need to be dynamic and centered on trust This article is sponsored by:

What shape will post-Brexit data protection regulations take for the UK outside of the EU? A critical question that demands a solution with trust front-and-center.