Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.
The UK Government reckons breaking away from EU data protection standards is a winner. The Secretary of State in charge of this also believes that the internet is 10 years old, mind you...
Does the latest academic treatise on ethical robotics and AI really tell us anything new?
Kinaxis launches Planning.AI, a new analytics platform that automates much of the groundwork in answering complex planning questions in demand and supply chain.
CEO Sudheesh Nair has spoken previously about his desire to ‘kill dashboards’ and to truly democratize data analytics, through ThoughtSpot’s cloud platform.
COVID has had an impact on what's expected in terms of good customer experience, according to a new Salesforce study.
With the launch of Zoho Marketing Plus, Zoho makes the case for a unified marketing platform. Techademy's CMO shared their push towards better marketing engagement - and what's next.
There's a perfect storm out there and Chief Supply Chain Officers are facing up to some big challenges.
Zoho's Raju Vegesna shares some ways businesses can use first-party data to build lifetime company advocacy while adding value to the customer experience.
Catching up with Xactly's progress...
