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2022 - time to make the move beyond CX and EX to Total Experience This article is sponsored by:

Candice Mueller of Freshworks explains why mastering Total Experience should be the goal for organizations looking to raise their CX and employee satisfaction levels.

Customer satisfaction standard improvement with efficient strategy for service or product development © VectorMine - Shutterstock

As countries plan to end all COVID-19 restrictions, companies face critical choice over hybrid working This article is sponsored by:

The UK and other European countries are preparing to drop all COVID-19 restrictions, which paves the way for companies to outline their long-term hybrid working strategies.

hybrid work concept with woman in home office © StockSnap - Pixabay

Enterprise hits and misses - automation and personalization are put to the retail test, while analysts call out cloud vendor hype This article is sponsored by:

This week - automation and personalization sound good in theory - but let's put them to the retail test. Synthetic data and headless CMS hype balloons get punctured, and two analysts call out cloud vendor hype. As always, your weekly whiffs.

Black History Month – why Zendesk sees targeted sourcing as vital for hiring and retention of Black talent This article is sponsored by:

In the first of our Black History Month series, Zendesk VP of DE&I Dave Kim, argues that under-represented groups need humility, not a white knight.

Dropbox looks to enable knowledge workers caught between file and browser worlds This article is sponsored by:

A year of product expansion for Dropbox has provided the foundation for what's to come in 2022, says CEO Drew Houston.

More automation to come as Walmart expands its footprint to redefine retail This article is sponsored by:

Walmart isn't just for groceries and home essentials any longer...

Decathlon UK improves its customer experience by combining human expertize with conversational AI This article is sponsored by:

Heyday by Hootsuite allows sportswear specialist Decathlon UK easily to handle pandemic demand for home exercise kit

Customer experience IT concept hand reaching through screen © kiquebg - Pixabay

British Government consultancy spend jumps from £0.7bn in 2016 to £2.5bn in 2021 This article is sponsored by:

The combination of Brexit and COVID-19 created the perfect storm for consultancy to win big across public sector contracts.

Re-igniting travel - how Expedia and Sabre are using digital transformation to journey to the Vaccine Economy This article is sponsored by:

The travel sector took an enormous hit from COVID. Tech transformation programs to re-invent operational capabilities will be critical to recovery.

Swedish energy company Vattenfall democratizes data to boost collaboration This article is sponsored by:

Use of data catalog software from supplier Alation ushering in a new data ‘culture’ at Vattenfall