Bupa closely tracks global employee engagement with Glint during COVID-19 crisis
Thousands of responses available instantly proved crucial to support of the firm’s global workforce in COVID’s first phase, says Bupa’s Chief People Officer
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AI in healthcare - will it help or just make things worse?
Those who laud the potential benefits of AI in healthcare are too often silent on the risk of exacerbating the healthcare system's current failings
Baylor University's Oracle ERP rollout - a masterclass of a pandemic pivot
Baylor University provides an exceptional example of how business and IT come together to assure implementation success.
How COVID-19 is accelerating remote working and automation in the call center industry
The death of call centers is greatly exaggerated. But they are changing.
Skipton Building Society - APIs help blend the old with the new to give customers choice
Partnership between Skipton Building Society and Tibco brings agility, apps and preserves the mainframe
Enterprise hits and misses - big tech heads to Washington to repent, the systemic risk of cloud dependency, and the future of manufacturing work
This week - The CEOs of Apple, Amazon, Facebook and Google are grilled by US legislators, but grandstanding and avoidance tactics meant very few moments of reckoning. Plus: ‘too big to fail’ economics makes its way to the cloud market. Whiffs include more WFH nonsense and a tone deaf Domino’s campaign.
IoT is icing on the cake for Göbecke Bakery’s back-to-work strategy
Smart Social Distancing technology from Software AG aims to help workforces get back to business while still staying safe.
Customer service in a time of crisis - Zendesk's users look for agility and decreased time-to-value
Zendesk customers are looking for agility and shortened time-to-value as COVID-19 boosts the demands on customer service teams.
Two Martech apps to improve productivity and make us more efficient
Picking out two Martech apps that caught my attention of late...
Atlassian bulks up its ITSM play, buys Mindville as it releases Q4 results
Atlassian staked its claim to the ITSM market with the acquisition of Mindville today as it released Q4 numbers and a $5 billion ambition
