It’s early days, but the BBC is experimenting with how it can build ‘data pods’ that give individuals control over who they share data with.
The brand formerly known as SurveyMonkey cleans up its data.
Talking about conversational AI.
Marketers are pre-occupied with lead generation - but does the ubiquitous pop-up even work? What type of content earn attention, and how do we deliver on that for sales teams? Time for fresh answers.
An agile approach to CX means seeking to understand and assess how your customers want to communicate with you. Zendesk's Andrew Lawson shares lessons from the rise of conversational commerce.
Some interviews leave a lasting impression. Such was the case with my Acumatica Summit interview with the Pinto family, who run Quality Material Handling. It's a story of adversity, leadership, and getting your ERP software squared up with your growth ambitions.
At Workday's annual customer event, held virtually again this year, co-CEO Aneel Bhusri emphasized the importance of companies having a soul, and the centrality of data
Healthcare specialist McKesson UK has ambitions to better understand its data - both internally and externally. It is using MuleSoft to bring together disparate systems and data sources.
Can a new tech talking shop bridge the divide between the EU and US attitudes towards digital regulation? The views of US Secretary Raimondo and European Commissioner Breton are upbeat, but are they realistic?
The main points from the Spiceworks state of IT survey - along with data from other surveys - bolster a narrative of an IT that is emerging from the pandemic stronger, but very different.
