Blockchain may not be a fit, but distributed ledger technology definitely has a role in plugging the trust gap in digital business transactions, writes Software AG's Bernd Gross
COVID's not finished with the retail sector yet and the global supply chain crisis is hitting hard. Bed, Bath & Beyond's problems may be a preview of what's to come for many.
As businesses grapple with fragile supply chains in a world where black swans have become commonplace, what steps can they take to shape up?
It’s early days, but the BBC is experimenting with how it can build ‘data pods’ that give individuals control over who they share data with.
The brand formerly known as SurveyMonkey cleans up its data.
Talking about conversational AI.
Marketers are pre-occupied with lead generation - but does the ubiquitous pop-up even work? What type of content earn attention, and how do we deliver on that for sales teams? Time for fresh answers.
An agile approach to CX means seeking to understand and assess how your customers want to communicate with you. Zendesk's Andrew Lawson shares lessons from the rise of conversational commerce.
Some interviews leave a lasting impression. Such was the case with my Acumatica Summit interview with the Pinto family, who run Quality Material Handling. It's a story of adversity, leadership, and getting your ERP software squared up with your growth ambitions.
At Workday's annual customer event, held virtually again this year, co-CEO Aneel Bhusri emphasized the importance of companies having a soul, and the centrality of data
