Most of us have heard of cognitive bias - and the problem it can pose. Less well known is the practice of moral licensing. But it's an issue AI teams need to consider.
It was a year of unprecedented conditions thanks to COVID, but for Zendesk, 2020 was the year a long-held goal was realised. Where to next?
Arcspring is a new private equity firm set up by some familiar names in the enterprise software industry, aiming to use their expertise to drive ‘value creation’.
New Relic's transition to more customer-friendly operating model is underway, but it's going to need to be explained a few more times to Wall Street.
While AI may offer the “biggest wealth opportunity of our lifetime”, the big question is will that wealth be limited to the technically-savvy and well-educated?
Larry Ellison explains what Oracle did to support the clinical trial and research into COVID-19 vaccine efficacy.
What is the secret to a genuinely agile business? ServiceNow's Chris Pope shares five essential metrics for success in navigating choppy waters
Two exemplars of retailers using AI and machine learning to optimize inventory control and ensure that there's stock on the physical and virtual shelves for customers to buy.
The UK’s Centre for Data Ethics and Innovation highlights a number of barriers to continued, successful data use for local government beyond the COVID-19 pandemic.
Email marketing never goes out of style - but that doesn't mean it's paying off. Fresh data from Ascend2 reveals some email marketing surprises. How should marketers apply these lessons?
