There's still much we don't know about the impact of COVID-19. FinancialForce CEO Tod Nielsen shares six strategies to help deal with the crisis
Hala Zeine, CPO Celonis explains and demonstrates how process mining coupled with machine learning adds value to ERP systems.
Brian and Den joined Michael Ouissi in a live discussion on the dreaded DT topic. There is much to learn and experience is all over the map
Those working with data in response to COVID-19 urge changes to be made to how it is collected and used across the health and social care system.
Learnings from and future directions for HSBC Wealth and Personal Banking as it builds out its Pega global deployment to bolster the CX offered to clients.
COVID's 'penny drops' moment - TSB's Chief Operating Officer on why there's no turning back for customers from banking's digital shift
The COVID-19 crisis has accelerated TSB's digital transformation journey and taken its customers on a shift to online from which they are unlikely to reverse, reckons COO Suresh Viswanathan.
Research into how its customers worldwide have responded to the pandemic shows remote access and virtual training topped video and chat, writes Zoho's Raju Vegesna
SAPPHIRE 2020 takes on a different complexion this year but there's still plenty of ambition in store.
Keeping essential workers safe and productive - how Power Storage Solutions and Acumatica rolled out an integrated workforce survey app in three weeks
When COVID-19 hit the U.S., Power Storage Solutions was right in the critical infrastructure mix. How did they get their essential workers back in the field, and keep them safe? Here's how they built a workforce survey app with Acumatica in record time.
With Bill McDermott now at the helm, ServiceNow seems to have refined its focus on solving problems for the enterprise.