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The “Great Human Reconnection” starts with a cup of coffee and a hefty dose of AI from Starbucks This article is sponsored by:

We've been locked up at home for so long that the urge for reconnecting with other human beings has never been stronger. What better than a lazy afternoon in a coffee shop to celebrate the Vaccine Economy? Starbucks CEO Kevin Johnson has been keeping an eye on progress.

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Armed and serious - telcos take note that Arm is serious about infrastructure and the cloud This article is sponsored by:

Partners galore portend a wave of Arm products as the supplier provides details about its latest CPU architecture and data center chip platforms.

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ERP do or ERP die? CFOs weigh IT investment choices in Rimini Street survey This article is sponsored by:

A new survey of CFO thinking on IT investment choices reveals the financial and technological backdrop to decisions whether to migrate ERP to the cloud or leave it where it is

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Digital transformation drives omni-channel growth and more lucrative customers at Albertsons This article is sponsored by:

US grocery giant Albertsons has seen its investment in digital transformation pay off during the COVID crisis; now it needs to extend that into the Vaccine Economy and beyond.

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It takes a village - how retailer Furniture Village furnished customer experience during COVID via live chat with Salesforce This article is sponsored by:

Furniture Village used Commerce Cloud as a platform to keep business up-and-running during COVID lockdowns when its physical stores were shuttered.

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The BritCoin cometh! The inside story on the digital pound. Could it drive financial inclusion? This article is sponsored by:

An advisor at the Treasury’s table tells us about a project that’s exciting, but also a massive political risk.

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As the world begins to re-open, businesses must build on customer service successes - or fall behind This article is sponsored by: salesforce-sidebar

The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.

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