Hybrid events are falling short - but the answer isn't to revert to a stale event playbook. A new way to think about hybrid events, segmented by audience types - opens up possibilities.
Box brings generative AI to enterprise content with the launch of Box AI, which uses OpenAI technology to summarize a document, find key information, or create new content in Box Notes.
It’s hard to distinguish hype from reality in the latest wave of AI news - but it’s becoming clearer that protections and controls are needed sooner rather than later. Can the EU’s AI Act get us there soon enough?
Andy Lawson forecasts a sunny outlook for manufacturers investing in the customer experience to thrive despite uncertainty. Take a look at the opportunities highlighted in the latest CX Trends Report from Zendesk.
The career experiences of a female tech leader in India - and some advice for tackling an image problem in cybersecurity.
This week - it's curtains for Bed, Bath & Beyond - but why? Cloud vendors face the macro-economic headwinds, while consumer sentiment is a mixed bag. The enterprise continues to grapple with generative AI. As always, your whiffs.
A design for living...Canva's latest moves.
The Chief Product Officer at data management specialist Informatica is excited but philosophical about the generative AI era
Welcome to the end of the world! Can we rely on technology to make things better? Strap yourselves in...
A conversation with Gregg Johnson, CEO at Invoca, about the need for end-to-end processes that connect digital marketing through to contact center agents in consultative sales roles.
