New features for Salesforce Field Service, but no Lightning
In its first update since the acquisition of ClickSoftware last year, Salesforce Field Service gains new features and drops Lightning from its name
All stories
Salesforce/ServiceMax detente continues with Asset 360 field service launch
The first fruit of Salesforce Ventures investment in ServiceMax appears in its asset-centric form.
Mimicking cloud makes the right impression on edge computing
The aptly named mimik Technology may just have come up with the final piece of the edge computing jigsaw – how you make it work right out there in the dark and dirty world of billions of IoT sensors and controllers in order to seamlessly make both good sense and very effective use of the tsunami of data coming the way of every business.
Enterprise hits and misses - Salesforce, Workday and Box set the earnings tone, but the pandemic's impact on IT budgets is just as real
This week - big earnings news from Salesforce, Workday and Box show the enterprise software upside. But the pandemic's continued impact on IT budgets and services must also be reckoned with. We've got contrasting news on the future of the physical office. As always, your whiffs.
It’s time to get rid of the 4-hour service window
There's a need for field service operations to level up, argues Salesforce's Eric Jacobson.
Weekend rant: when a flashy UI and lo-code don't cut it
In our pursuit of introducing readers to a wide range of content, we've stumbled into some rabbit holes that no sexy UI nor lo-code system can overcome.
Cisco's new Webex chief wants to make web meetings 10x better than in-person
Acquiring BabbleLabs noise reduction tech is part of a strategy to make the Webex experience 10x better than meeting in person, says Cisco's new applications chief
B2B selling in a COVID-19 economy - digital acceleration changed the status quo. Can ROI selling help?
B2B sales teams ran into the mack truck of the pandemic economy. Amidst the adversity, lessons on the digital future of B2B sales are emerging. But how do you sell when budgets are frozen? Bring on an ROI selling discussion with Mediafly.
Face masks are all the rage at Gap, but can't cover up a decidedly mixed omni-channel picture
The offline declines have not been offset by the online rises across the Gap group.
Friday Rant - academia still drinking the algo-pop despite the A-Levels fiasco
One British university is using AI and automation to solve all the problems caused by AI and automation. Or is it?
