Getting chatty with AI - how loveholidays has enhanced CX with help from a bot named Sandy This article is sponsored by:
The UK's fastest growing travel agent has cracked the use of conversational AI where other organizations have failed.
The UK's fastest growing travel agent has cracked the use of conversational AI where other organizations have failed.
Leaders at Celonis and Deloitte come together to elevate women working in the space.
Todays business leaders know the reality of automating Professional Services is a challenging one. FinancialForce's Scott Brown shares examples from two companies who have made the most of visibility and data to make decisions based on evidence, not anecdotes.
At a time of stress and pressure, Bupa's Manager Advice Team transformed its reputation, increased engagement with its internal clients and boosted the external customer experience.
This week - AI tech is surging, but can we press pause? Enterprises grapple with AI ethics, automation, and the ROI of digital transformation. Whiffs feature the Metaverse, and AI job loss alarmism.
A look back at this year's Adobe Summit, where the emphasis on joined-up data and processes across design, marketing, product and beyond stuck a chord with diginomica's notion of Frictionless Enterprise.
As businesses battle against organized crime and financial fraud, Duncan Ash of Confluent points to signals where the cracks may be showing in organizational defenses.
When Darren Roos joined IFS as CEO in 2018, he made some bold statements - so where do we stand now? Time for a gut check. We also hashed out the meaning of the IFS "Moment of Service" - and why I think IFS' digital value engineering pursuit is underrated.
An open letter signed by influential individuals calling for AI labs to pause their training systems for six months has raised some eyebrows. But what’s becoming increasingly clear is that, for many, AI development feels out of control.
As Zoho increases its presence in the global software landscape, HR will clearly be an area of focus for the company.