Salesforce Live - how Fenwick tapped into Commerce Cloud to turn its stores into online e-commerce fulfilment centers
The UK's largest family-owned department store chain has styled its digital journey with Salesforce.
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Change or be changed? Resellers need to be proactive on service
Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
Falling back in love with financials at Forest Research
Modernizing an ageing ERP landscape is never fun, but the rewards are worthwhile when the project plan is well executed.
Salesforce Live - DPD delivers on customer experience agenda during COVID-19
DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19.
Ada Lovelace Day - tackling the toxic tech 'bro culture'
Ada Lovelace would be horrified by several studies revealing the amount of harassment female tech workers face on a daily basis. So what can employers do about it?
FinTech at bay - Brexit alarm bells sound in US banks
There are big challenges facing UK FinTech companies as Brexit looms.
Low-code and soft skills - a recipe for success
Leaders need to integrate both hard and soft skills into the workplace for higher consciousness, says Salesforce's Adam Spearing.
ItelliFest 2020 - a good example of the virtual tech event experience
In common with many other firms, itelligence UK recently ran a virtual event. Unlike much of what we've seen to date, it worked well. Here's how.
Twilio buys into CDP market with $3.2 billion Segment acquisition
With its acquisition of CDP pureplay Segment, Twilio cements its position as the API-centric platform to challenge the traditional CRM giants on customer engagement
AstraZeneca is using ServiceNow to ensure its scientists focus on science, not bureaucracy
AstraZeneca began using ServiceNow within its IT function years ago, but is expanding its use case in a number of areas to help its scientists push boundaries.
