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The customer's in charge in the digital enterprise

The customer is of course always right - a message that hasn't entirely made it through to the current generation of call centre operatives unfortunately - but now it seems that customers are not only right, but actively shaping the business strategies of firms with which they engage.

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TIBCO TUCON 2013 - preview

TIBCO TUCON 2013 gets underway next week. It promises to be an exciting week as the company unveils progress with analytics, cloud and - of course - integration as evidenced by high profile customers.