As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.
I haven't been to Las Vegas for over two weeks now and that’s caused my travel fog to finally lift. Here are my picks for the better articles and topics affecting financial accounting technology in 2022 – plus – some thoughts on what’s to come.
A high-level debate on digital market regulation considers if the suggested solution of a Digital Markets Unit to tackle ‘Big Tech’ is the right one
Can the UK’s attempts to limit the power of Big Tech achieve anything significant?
Heap's Mona Popli warns against uneducated guesses about customers if you want to avoid becoming the next victim of gut-based decision making in retail.
Two use case exemplars of Appian's Data Fabric pitch in practice.
Neo4j’s graph technology is key to the London-based company’s unique approach to ethical metagenomic discovery
After my last SAP S/4HANA Cloud opus, SAP had some surprises in store for me. So grab your beverage of choice, and check my review of how the public cloud ERP debate has changed.
The National Audit Office has released a report this week investigating the BBC’s digital plans. Its key digital products are performing well, but risks remain.
CIOs are responsible for a major part of the organization's Scope 3 emissions, but data-led approaches can direct sustainability efforts
