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Understanding the digital thread and the importance of service in extending the life of an asset This article is sponsored by: ServiceMax logo © ServiceMax

It's essential to maximize the best possible use of data available in the digital thread of assets in field service management. Joe Kenny of ServiceMax explores the key aspects and the practical achievements that manufacturers, operaters and service can realize by enabling that digital thread.

Digital technology 3D illustration. Web of global data. Network connections in the cyberspace of the future. Computer wires in an abstract © Yurchanka Siarhei - Shutterstock

Nationwide moves beyond customer experience surveys to conversational analytics with Qualtrics XM Discover This article is sponsored by:

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ‘insight to action’.

Happy customer experience concept © Black Salmon - shutterstock

Does the data support those layoff plans? Survey reveals how services businesses conquer uncertainty This article is sponsored by: Certinia logo

As workforce disruption continues, how can business leaders make the most of key data and ensure knowledge workers feel informed and creative rather than disengaged? FinancialForce's Simon Jones shares critical ways that can help to retain and support talent while keeping businesses afloat.

Courage and leadership to win business success, teamwork to help survive crisis, challenge or risk taker concept, businessman captain point finger to lead team sailing boat to survive big wave storm. © eamesBot - Shutterstock
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