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New Relic's Q1 shows progress on delivering on strategic priorities and a consumption-based business model This article is sponsored by:

New Relic had some things to do as it entered its new fiscal year. CEO Bill Staples offers a progress report.

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What is my chatbot thinking? Nothing. Here's why the Google sentient bot debate is flawed This article is sponsored by:

The controversial case of a Google engineer who claimed Google's LaMDA chatbot had become sentient re-ignited an old debate. But is sentient even the right word? How can an algorithm be extremely sophisticated, yet have no path towards sentience?

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The ‘middle market’ and Zoho/ZohoOne This article is sponsored by:

I covered ERP vendor, Zoho, their platform and the ZohoOne suite in detail late last year (links below). The company continues to grow (significantly) and their customers seem to be loving them, too. One part of the narrative in recent years involves their move into the mid-market. Here are some thoughts on that.

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The race to shape customer engagement in the metaverse This article is sponsored by: Zendesk logo transparent 250x150px

As companies navigate how to interact with customers in a new realm, analysts predict that one industry above all others will be a prominent force in the metaverse - customer support. Matthias Goehler of Zendesk looks at the details.

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Starbucks sets out to "totally re-invent" itself, with digital and NFTs at the heart of the plan This article is sponsored by:

Starbucks has been a leader in digital transformation for over a decade, but it's time for more change, says interim CEO Howard Schultz.

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Guru expands its quest to surface knowledge across the enterprise Collaborative Canvas This article is sponsored by:

Digital knowledge management platform Guru adds an internal announcements function to expand its reach across the enterprise Collaborative Canvas

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