Tuning into the disruptive transformation challenges facing media companies - CX demands and higher tech spend on the agenda
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Five customer experience trends from NRF 2023 that retailers need to know
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Consumers are rewarding retailers who provide low-friction, flexible and sustainable offerings. Prelini Udayan-Chiechi of Zendesk shares the five big takeways from NRF2023 - and how retailers can deliver a competitive omnichannel customer experience.
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Will GROW with SAP mark the turning point in S/4HANA public cloud adoption? This article is sponsored by:
GROW with SAP has arrived - but will it help SAP claim midmarket cloud ERP adoption? We're about to find out. Here's my initial review - including my research on how S/4HANA Cloud fits in with SAP Industry Cloud and SAP's other SMB products.
How to get your business transformation on the right track
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Why does business transformation sometimes go astray? Sal Laher of IFS shares three critical areas where businesses can avoid pitfalls and take practical steps to keep projects on track.
AI and inequality - avoiding social upheaval in an age of automation This article is sponsored by:
Although Bill Gates believes accelerating automation will help “reduce some of the world’s worst inequities”, others are not so sure, fearing social unrest if the transition is not handled effectively.
The future of supply chains - highlights from the ProMat show This article is sponsored by:
The ProMat show is an amazing exhibition and the 2023 show last week in Chicago was no exception. Here are my highlights.
BCP Council uses Power Apps and low-code development to digitize its services This article is sponsored by:
The UK unitary local authority has consolidated its application base and is using Power Apps to develop tools that meet specific business requirements.
Accenture to shed 19,000 jobs, but CEO Julie Sweet says the big transformational deals are still happening This article is sponsored by:
A solid Q2, but Accenture is not immune to the vagaries of the current macro-economic realities...
One of the biggest banks in the Philippines accelerates digital inclusion via low-code and open banking This article is sponsored by:
Union Bank of the Philippines turns to Banking Industry Architecture Network for new approach
Elsevier sees promise in small language models and graph data This article is sponsored by:
Taking a more academic look at the Large Language Models hype...
Inflation is the biggest US healthcare worry – but labor is a close second This article is sponsored by:
Hospitals are facing off against inflation and labor shortages. A review of the latest US healthcare data shows the extent of the problem. The Vaccine Economy brings a new set of healthcare finance questions, including the No Surprises Act.
Celonis targets “government mavericks” to improve public sector processes This article is sponsored by:
Celonis has secured a deal with Carahsoft to make its Execution Management System (EMS) widely available to US Federal, State and Local Governments.
