Enterprise hits and misses – AI finds consequences, Uber rides into the security quagmire

SUMMARY:

This week: the consequences of AI enterprises need to reckon with. Plus: consumer brand-pimping versus buyer trust. And – Uber drives though the mud again. Plus my first pre-whiff ever.

Cheerful Chubby ManLead story – AI, deep learning, and unintended consequences – pieces by Kurt Marko and Den Howlett

Yeah, it’s time for a holiday serving of AI, with a heaping side of ethics (eat your vegetables!). In Embedded deep learning: out of the cloud and onto devices, Kurt looks at why Apple’s Face ID marks the second stage of embedded AI.

Short version: up until now, embedded AI had severe limitations due to technical constraints. Now we’re pushing through those, and it’s time to consider the implications. Kurt’s advisory:

If your business uses or builds mobile or IoT software, it’s time to start planning for an age of intelligent, self-learning and self-correcting applications.

In AI and the specter of unintended consequences – Workday speaks, Den pushes a question most enterprise vendors – or consumer tech companies for that matter – are wary of considering, at least in the public domain:

Who will manage the unintended consequences of labor optimization that is aided by machine learning and other forms of artificial intelligence?

Workday is one of the vendors that has taken the Capitol Hill dialogue beyond the concerns of the consumer tech players – and into the enterprise domain. But Den wonders if we’ve taken this far enough:

The fact Workday has turned up on Capitol Hill and is making the case for business algorithms and systems to be considered separately from the consumer Internet is a good thing. But is the work that companies like Workday are doing going to help make the world a better place for the humans they help manage or will the optimization algorithms serve to undermine the workplace?

That’s a question all vendors – particularly HR vendors – are going to need to grapple with, as the lines between economic/political issues and enterprise business-as-usual continue to blur. AI techno-optimism is one way forward – but not mine. Dialogue and research? Bring it on.

Happy children eating appleDiginomica picks – my top two stories on diginomica this week

Vendor analysis, diginomica style. Here’s my two top choices from our vendor coverage:

A few more vendor picks, without the quips:

Jon’s grab bag – Jerry’s got a dandy for ya on IBM’s tokin kind blockchain ambitions: Proposal – IBM blockchain to manage marijuana supply chain in British Columbia – just hope this one doesn’t go Up in Smoke. Stuart ventures to the darker side of robotics in The UN takes on the Slaughterbots – very, very slowly (just the phrase “Lethal Autonomous Weapons gives me the weebeejeebees).

Den goes where Silicon Valley fears to tread in Politics in enterprise technology – mostly tone deaf:

Are enterprise vendors ready to respond to policymaker oversight? Are policymakers sufficiently knowledgeable about technology to make informed policies?

Care to guess his answer? Add that to the business risks column. Finally, Den goes autofanboy puts on a discerning eye for diginomica’s unexpected Tesla Truck coverage in Does the Tesla Truck blow your mind?

Best of the rest

Waiter suggesting a bottle of wine to a customer So I’m about to board a long-ass transatlantic flight, and on the other side is Thanksgiving. That means I might not have time to add the best from the web before I board. I’ll add what I can here, but if you don’t see much, that’s why. I’ll make it right next time.

Whiffs

Overworked businessmanI was running a bit low on whiffs for once; leave it to Uber to come through again:

Sheesh indeed Caroline.

Meanwhile, I don’t think I’ve ever handed out a whiff for something that hasn’t happened yet. Well, if so, here’s my first-ever pre-whiff:

google-calendar-hell

“It’s time for a fresh look?” Says exactly who?

Yeah, Google, so you decapitated Google Reader, you constantly mess with Gmail and Android, your search engine for your own Bookmarks has been broken for years (and I here I thought you were pretty good at search, silly me), you turned Google Drive into some kind of flying saucer that wants to upload everything on my computer and everything I stick into it, Google Play Music makes iTunes seem like really incredible software – and now your minimalist dumb-it-down design Huckleberries geniuses are gonna mess with my freaking calendar? The app I rely on most to just work?

I have a wacky idea: how about deploying your design resources to Google Voice Assistant, you know, the same one that reverts my calls to speakerphone or bluetooth or wherever the freaking hell it feels like, the one that understands “let’s go home” but doesn’t ask me “would you like me to open the map?” Yeah go ahead, squander your resources on Calendar, the one app you have that completely works.

p.s. I tried “OK Google – tell your team not to change Google Calendar!” Still waiting for a reply worthy of a three-year-old…

Oh, and the FCC are about to bring us back to the future dark ages. Or maybe I’m the rube and these are brilliant digital visionaries, not bureacrats with unsavory paymasters. Man I hope so. See you next time…

If you find an #ensw piece that qualifies for hits and misses – in a good or bad way – let me know in the comments as Clive (almost) always does.

Most Enterprise hits and misses articles are selected from my curated @jonerpnewsfeed. ‘myPOV’ is borrowed with reluctant permission from the ubiquitous Ray Wang.

Image credit - Cheerful Chubby Man © RA Studio, Happy Children © Anna Omelchenko, Waiter Suggesting Bottle © Minerva Studiom, Overworked Businessman © Bloomua, Loser and Winner © ispstock - all from Fotolia.com.

Disclosure - SAP, Oracle, Workday, ServiceNow and Salesforce are diginomica premier partners as of this writing.

    1. clive boulton says:

      On Jon’s first-ever pre-whiff for: “It’s time for a fresh look.”

      If only Meetup had pre-announced its redesign! We could have awarded a pre-whiff for a half baked turkey.

      One sign Meetup has won a whiff is people creating Twitter handles to mock the redesign. https://twitter.com/search?f=tweets&vertical=default&q=meetup%20redesign&src=typd

      Meetup has pulled a trick from the old ERP playbook. Revert to the prior version for missing functionality, not yet coded. Meetup organizers who pay a monthly or annual SaaS fee are using a half done redesign missing authoring functionality from the prior design. Meetup hasn’t taken a useful UX beta clue from Google by warning paying users of unfinished redesign with a beta tag.

      My advice. Communicate major redesigns, don’t treat your paying or non-paying users as beta testers without warning them. Instead provide a parallel way for users to test your new version. Along with an easy way to revert back to the prior design and providing an easy way to give feedback why.

      1. Jon Reed says:

        Clive well said – “a parallel way for users to test your new version” could save a lot of whiffs.”….It could save Google a lot of whiffs also.

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