SuiteWorld 17 – an emphasis on customers

SUMMARY:

SuiteWorld 17 has come and gone but this year, we found eight customer stories that are worth the reading along with three others that capture the essence of the strategies Oracle NetSuite is deploying.

SuiteWorld 17, the first NetSuite plus Oracle customer event since the latter acquired the former, turned out to be a well oiled and well received affair.

Over the course of the conference, Derek duPreez, Phil Wainewright and Madeleine Bennett published 12 stories, eight of which showcased a diverse range of customer outcomes from NetStute implementations. From memory, that’s the largest percentage of customer stories (excluding video) we have published coming out of a single event. Brian Sommer provided his signature take on the event.

Here’s the run down for those who missed our content:

The wrap

The fast, comprehensive SuiteWorld 17 recap – NetSuite, many times lightheartedly, sought to allay customers or prospects concerns re: the future of the company, its people or its products. They did that very well. Questions though remain as the company moves into its next phase under new ownership.

Strategy topics

Oracle CEO seeks to reassure NetSuite buyers – ‘More, better, forever’ – Oracle co-CEO Mark Hurd took to the stage at SuiteWorld 17 to reassure customers that NetSuite will only see benefits following the $9.3 billion acquisition

Oracle’s plan to preserve NetSuite’s cloud DN – the big question of what happens to NetSuite’s cloud DNA after its acquisition by Oracle was left hanging in the air – but in a good way.

NetSuite embeds HR into business operations with SuitePeople – the big product news from NetSuite this week is SuitePeople, a full-function core HR system that’s deeply embedded in the cloud ERP platform.

NetSuite’s secret weapon – the stairway to SuiteSuccess – SuiteSuccess is a new outcomes-focused approach to cloud implementation and optimization designed to help NetSuite capture micro vertical market share

Customer related stories

Cloud enabling charities to focus on what’s important – Non-profit organisations took to the stage at the NetSuite event in Las Vegas to talk about how cloud systems support the work they’re doing.

DIY Home Center sees six digit revenue increase with NetSuite SuiteCommerce – the Wisconsin-based online retailer wanted to move away from a ‘hairball’ of systems to an ‘all in one’ with NetSuite SuiteCommerce.

Food for the Hungry serves up faster donations with NetSuite – the international development agency said that the lengthy NetSuite rollout was worth the effort in the end and has seen strong results.

Enviroscent builds custom subscription business in NetSuite for fragrance buyers – NetSuite Billing and Commerce systems don’t currently work together to support a subscription model, so Enviroscent built the capability itself.

Wallet maker Secrid reveals lessons learned from move to cloud-based ERP – a rapid six-week rollout of the NetSuite ERP system meant users had to sink or swim, and there were a number of pain points along the way.

Design Within Reach looks to VR and AI to entice buyers – bricks and mortar is here to stay, according to NetSuite. Design Within Reach is using immersive technologies to help boost sales.

Designer of sound proof office pods scales in the cloud with NetSuite – Finland-based Framery needed to consolidate its core business systems in the cloud with NetSuite to support rapid international growth this year.

Sports goods supplier Rico modernises order management – DSI supply chain system beats dot-matrix printers. Rico explains how it has seen labor savings following the implementation of NetSuite.

Not to be outdone, Dave Turner, senior director, marketing EMEA, Oracle NetSuite picked up on a broad range of coverage including further customer stories.

Bonus points – check out the selected stories from the previous year below this story.

Image credit - via Paul Woodham, MD Oracle NetSuite EMEA

Disclosure - NetSuite is a premier partner at time of writing and funded most of the event travel costs of our on the ground team.