SAP Investor Symposium – the verdict


SAP was at its most aggressive in many a year at its 2014 investor symposium. Does it have the cajones to make the required cloud transition? Perhaps.

simplify screenDisclosure – SAP was a recent consulting client and so I have been given information that is under non-disclosure. Even so, none of that impacts my opinion on events about which I have no prior knowledge. Today’s Investor Symposium was such an event.


The last two years, SAP has been trying to figure out how it transitions to a business model that both satisfies customers and its financial masters. Past vendor experience suggests this is a tough ask. There are a myriad of reasons for this but at its heart lies the problem of fundamental business transformation for any company with a long pedigree of success.

Yesterday’s Investor Symposium, (PDF) was a platform for SAP to demonstrate where it is at, where it is going, how it gets there and how that is achieved – while all the time keeping the financial analysts happy.

I have no clue whether the financial guys were kept happy What I do know is that the share price was largely unchanged for the day, suggesting that at worst, the analysts were sent away with plenty to ponder.

For my part, I was happy to see SAP present a cogent argument that answers many of the questions raised by both investors and customers.

What was said/not said

The financial analysts love co-CEO Bill McDermott’s hard sell but talking about SAP ‘imposing its will’ on a market that has voted to buy and Workday is a tough sell without proof points. Even so, McDermott’s call to arms was a good start.

Dumping board member Vishal Sikka into the bear pit for this kind of event is a 50-50 shot. Sikka is a geek and madly passionate about HANA technology – the lynchpin upon which SAP’s future depends. You either love it or hate it. I love it because I have had the privelege of being close to the action and know just how much success in this endeavor means to this humble man.

Watching Sikka draw out HANA architecture will not be to everyone’s taste but to see him rub out lumps of the picture and declare: “….all this crap (goes away)” was a masterstroke of unscripted language rooted in an expression of genuine belief – even if he didn’t know it at the time. Its the sort of unvarnished message SAP customers need to understand.

But it was in some of the subtexts that the true path for SAP emerges.

Bernd Leukert, member of the global management board talked about how SAP is co-innovating with its large company industry customers to deliver the 21 st century solutions that are required. This requires a two way information exchange that re-ignites the notion that SAP has deep industry expertise.

While there are no formal statements on this topic, my sources at SAP acknowledge the company has lost this key piece of IP in recent years. It knows the way that business is shaping up for the future demands a much closer understanding of evolving business and processes. Leukert’s words should comfort customers who have wondered whether SAP was out of touch. Results will prove the point.

Talk of positive user experience across mobile and other platforms was a welcome addition. SAP has a mishmash of user interfaces, some of which date back decades. Some are pig ugly. Newer interfaces like Fiori and Lumira show solid promise of making SAP ‘millennial friendly.’ But it’s a big ask when the SAP landscape can include 300,000 screens. Hearing commitments to understanding the end user is almost unheard of from SAP so yes – another tick in the box.

One analyst hit on the intellectual renewal topic. Sikka’s response? Ignoring renewal leaves SAP at risk of becoming irrelevant “We cannot allow this to happen,” he said. Here there are numerous challenges not least a German works council that seems to take delight at lampooning board members and founders and over which the current management seems to have little control. I make no secret of my distaste for this situation.

SAP is not alone in having to tackle these issues. Every company I’ve consulted with over 20 plus years that has these issues is faced with a dilemma that’s almost impossible to resolve short of an IBM near death experience. The answers seem deceptively simple from the outside and readily understood internally at the highest levels. But it is a wholly different matter when dealing with an organisation conditioned to believe in its own infallibility. This remains SAP’s greatest risk.

Customers speak loud

Tough words aside. SAP did something that gives me a great deal of hope. It rolled out a real user with a real story who answered analyst questions without prior coaching. ConAgra’s Mindy Simon, vice president of information technology told the most compelling SAP HANA story I’ve ever heard. As Larry Dignan pointed out:

Keep in mind SAP wouldn’t bring Simon to an investor powwow if she was disgruntled

But…she answered all analyst questions with a refreshing degree of candor that has been sadly lacking from past canned and staged efforts. My message to SAP: Give us at least half a dozen of the same on the main stage at SAPPHIRE because that shit sells itself.

Last but not least – it was good to see SAP make clear that it is taking on the hardware and services components of its implementations. Jim Snabe, co-CEO was particularly virulent on this topic: “Hardware and services pay the price,” he said. McDermott went further – 5/1 licence/service costs? No way – he wants to see: 1-1. That’s the cloud implementation benchmark,


SAP was at its most aggressive in this set of presentations that not only set out the course but presented a deep bench of committed executives. While not pristine in presentation terms, canny analysts should see that SAP is deadly serious about the challenges ahead and how it proposes to tackle them. For the first time in a long time I witnessed an SAP that was far from defensive – even if it lapsed into market platitudes from time to time.

Now it is all about execution and my best guess is that SAPPHIRE is the place where this comes together – or falls apart.

Fiori update

I’ve had multiple requests to comment on SAP’s position re: Fiori – a UI update that carries a charge. Personal experience tells me that anything SAP sees as IP carries a cost. At times this seems unreasonable. When we first heard about Fiori cost uplifts our immediate reaction was – duh? I have to pay for a modern UI when I’m under maintenance?

SAP countered by saying that Fiori represents new applications. While a stretch in some cases I could see the potential for a cost/benefit equation that justifies the expense. However, perception is reality and consistent reports say that while customers would like to take advantage of Fiori, they baulk at paying for something they believe should be included in the overall applications cost as part of the maintenance they already pay.

SAP is not an island and competitors see this as a weakness they can exploit. Workday for example recently refactored its user experience and user interface. That is an included item in their price book. There is no separate or fresh charge. This is a topic of ongoing discussion with SAP but my take is that customers need to consider the whole estate TCO when pondering a move to SAP HANA/Fiori.

For SAP, this is a very fine line to tread. I cannot imagine that the additional revenue Fiori raises is much beyond a rounding error for a company generating some €16.9 billion in top line revenue. However, its impact at the customer level appears to be a case of the straw that could break the camel’s back.

    Comments are closed.

    1. holgermu says:

      dahowlett Where is the industry message you called out earlier?

    2. dahowlett says:

      holgermu paras 5-6, 2nd section

    3. holgermu says:

      dahowlett My bad – but that’s a necessity – not an announcement – right?

    4. dahowlett says:

      holgermu true – but no-one wants to talk about it. I do.

    5. rhirsch says:

      dahowlett holgermu importance of cloud-based industry-focused apps has been known for a while but there has been little progress – why?

    6. dahowlett says:

      rhirsch where would you like me to start?

    7. rhirsch says:

      dahowlett are reasons more technical or more organizational? Or are custs not interested in such cloud-based co-innovation projects

    8. rhirsch says:

      dahowlett or expectation that broader ecosystem contributes these apps – since many OnPrem industry apps originate there #cloud

    9. dahowlett says:

      rhirsch depends which segment of business we’re talking – but it is absolutely NOT a tech discussion in most cases I see.

    10. rhirsch says:

      “dahowlett: rhirsch depends which segment of biz we’re talking – but it is absolutely NOT a tech discussion in most cases I see.” >>bingo

    11. rhirsch says:

      dahowlett SAP / ecosystem have industry-related process knowledge to make shift to cloud – #saphcp is there – what are they waiting for?

    12. dahowlett says:

      rhirsch exactly…

    13. greg_not_so says:

      glad you love #Hana as we can all see as it’s maturing as a product with each new release (now 7), but is it going to envelop the core of the 800-(pound gorilla) global customers? neither hardware nor services can be simply ignored as software alone is not enough and both are necessary for any successful business transformation, aren’t they? once the sw/hw/service formula is successfully reproduced there’s hope for continued top line growth and the street is perfectly aware of that, with or without the pitch from the management.

    14. dahowlett says:

      rhirsch Not so – SAP acknowledges the domain expertise left the firm 15+ years ago.It’s working to get that back

    15. rhirsch says:

      dahowlett that news is a bit distressing since those apps provide SAP broad foundation beyond trad ERP

    16. holgermu says:

      rhirsch dahowlett horizontal first- beats vertical all the time… oh yes and then some tech stack before that.

    17. holgermu says:

      dahowlett Not sure what you refer to – but tech stack has to work first, then you go by addressable market. Horizontal beats vertical.

    18. rhirsch says:

      holgermu dahowlett and what is missing in the ‘horizontal’? All there in my opinion.

    19. holgermu says:

      rhirsch dahowlett #Fiori is an example for a higher horizontal priority. is SRM on #HANA now?

    20. BetzOliver says:

      RT diginomica: SAP Investor Symposium #ensw > #SAP deadly seroius about the challenge ahead #cloud #hana #UX #mobile

    21. BoobBoo says:

      dahowlett diginomica good write up, watching the Twitter stream yesterday definitely was positive – looking forward to the year ahead

    22. ysteo says:

      holgermu yes SRM was on #HANA since Aug’13

    23. says:

      Den, I also liked what Vishal was doing there when he blotted out the “data duplicates” for each application.

      But hey, that’s not a HANA thing, it’s an architectural shift from really-old-fashioned-silo-thinking to something a bit more “modern” like keeping singular representations of data to be used all over. Rather a message that deserves a big “duh..”, and a big question: why on earth have they not done that before, even before HANA (as obviously it can be had with any DBMS)?

    24. says:

      Sig Rinde  Much harder than it seems in this 40 year old  landscape that was originally envisioned in mainframe days

    25. says:

      dahowlett Hihi, so when did you ever let anybody off the hook by a “it was much harder” excuse? 😀

    26. says:

      Sig Rinde not an excuse Sig — a statement of fact against which it would be hard to find value.

    27. InFullBloomUS says:

      SAP_Jarret None, especially those who fed on 10 to 1 services to license fees. Custs are still paying for customizations that bar upgrades.

    28. SAP_Jarret says:

      InFullBloomUS I do know of a few longer standing #SuccessFactors SI’s that have their model more aligned to the new “world”

    29. vijayasankarv says:

      InFullBloomUS SAP_Jarret having done such customizations for my customers in my SI career – I assure u, my customers did so with eyes open

    30. InFullBloomUS says:

      SAP_Jarret Absolutely. I should have been more clear about my reference being to the old guard, drunk on mega-ERP implementations SIs.

    31. SAP_Jarret says:

      vijayasankarv InFullBloomUS True & “some” have done so against the recommendation of their SI so some of the “pain” is self induced

    32. InFullBloomUS says:

      vijayasankarv SAP_Jarret You’re so right re: customers signing up for this when they INSISTED on replicating custom stuff in ERP packages.

    33. borthn says:

      Great piece, Dennis – as always. The user interface/experience is the essence of end user interaction with the software. While UI logic changes can equate to added productivity and ROI – it is still considered on-going enhancement. #ENSW vendors should be thinking of other ways to monetize on something that… frankly… is long overdue in their space. perhaps a Fiori SDK could provide a way to monetize without alienating the base?

    34. InFullBloomUS says:

      vijayasankarv SAP_Jarret But I do think SIs have known for at least 10 yrs that approach was unsustainable in face of downstream costs.

    35. vijayasankarv says:

      InFullBloomUS SAP_Jarret in most Blueprinting workshops – SIs try to talk customers out of customizations . Yet they rarely succeed

    36. vijayasankarv says:

      InFullBloomUS SAP_Jarret and this is because customers often think their way if doing transactions is a competitive advantage

    37. SAP_Jarret says:

      InFullBloomUS vijayasankarv Several SI’s trying to get to 1-1 on SaaS “implementations” & make up another 4-1 on “Biz transformation”

    38. vijayasankarv says:

      InFullBloomUS SAP_Jarret yes SIs make more top line when they do enhancements – but hardly any margin because RICEF has thin margins

    39. vijayasankarv says:

      SAP_Jarret InFullBloomUS guess who is the first consultant to get kicked out when budget gets tight ? The change management person !

    40. PaulSparta says:

      InFullBloomUS SAP_Jarret And it’s a loooong hangover afterward.

    41. applebyj says:

      vijayasankarv SAP_Jarret InFullBloomUS To be fair, first the most senior person usually starts by giving their time for free 🙂

    42. shankar1242 says:

      @dahowlett rhirsch  : SAP cloud portfolio and ERP on HANA will be the future..SAP is in track on this..your post is accurate

    43. holgermu says:

      jonerp Nice way to capture the Tweet Stream! Kudos to the diginomica folks!

    44. says:

      shankar1242 rhirsch   – ummm…given the attention I pay to SAP, I’d be worried if I wasn’t accurate. 😉