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Earlier Stories
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US e-commerce firms eye up China and India as hugely lucrative, but increasingly challenging
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Tackling bias in an AI sector that’s already too ‘pale, male and stale’
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Demystifying Zoho – CEO Sridhar Vembu reveals Zoho’s ambitions in a post-ERP world
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Enterprise hits and misses – executive shakeups jolt the enterprise and cloud BI earns its relevance
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When does machine learning acquire a social context?
Build trust or fail - it’s not just about a commitment to protecting customer data
Companies need to earn back lost trust in order to succeed with personalisation, says Salesforce's Tiffani Bova.
More Stories
The 12 attributes of modern software success
Cheaper, better or faster? 2 out of 3 is no longer enough. Modern software success demands all three, and much more! New Relic's Ken Gavranovic explains
NICE Interactions '19 - How MAPFRE is using NICE to change call center performance management
Performance management is a topic that makes me wary. KPIs can dampen employee morale. But at NICE Interactions 2019, MAPFRE's Jeremy McKechnie told me a radically different story. He also weighed in on Predictive Behavioral Routing.
Exclusive interview with new ServiceMax CEO Neil Barua
Barua has most recently been serving as an operating partner at Silver Lake, the private equity firm that acquired a majority stake in ServiceMax at the end of last year.
SAP UK & Ireland User Group offers Trip Advisor for buyers
SAP UK & Ireland User Group launches a vendor partner portal. All good? It's a decent first pass but there's much more that could be done,.
All change - Rob Enslin joins Google from SAP
Rob Enslin joins Google - this is a big enterprise software landscape shake-up.
NICE Interactions '19 review - MoneyGram's call center cloud transformation sets the tone
I wasn't sure what to expect from NICE Interactions. What I got was a memorable show that raised provocative questions. Customers like MoneyGram made a vivid case for call center transformation - plenty to debate and analyze here.
Qualtrics and SAP's new mission as a 'system of action' - exclusive interview
In an exclusive interview Qualtrics CEO Ryan Smith and SAP's Adaire Fox-Martin explain the software giant's new mission as a system of action for customers
IBM’s Q1 FY2019 results demonstrate just how hard a cloud pivot is working out
IBM may not have delighted Wall Street but you can see its trajectory as an object lesson in business model pivots and what this means for customers.
How to design a user experience with the shop floor operator in mind
When going mobile in manufacturing, the user experience must have the shop floor operator in mind. Plex UX designer Hollie Tanner describes her approach
It's a case of 'Netflix and chill' as Apple and Disney set out their digital content platform plans
Rivals are circling, but Reed Hastings wants everyone to just 'Netflix and chill'.