Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.
Markerstudy’s 1,000 older devices acquired through Co-Op merger are given new lease of life with the IGEL edge computing OS
Modern BI is a work in progress - and dashboards have limitations. How can BI fulfill its promise to business users, and can embedded analytics play a vital role? I dive into this with Yellowfin's Michael Hollenbeck.
Privacy campaigners argue that the government is trying to scare people into giving up valuable end-to-end encryption features that support online privacy.
Agility, adaptability and flexibility - Target CEO Brian Cornell's checklist for omni-channel retail in 2022
Target's Brian Cornell picks up the National Retail Federation Visionary award.
The public sector demonstrated that it can respond quickly to change in a crisis - Justin Wilson of Mulesoft explores how digital leaders in UK government services can build on this momentum to change and innovate at scale.
Enterprise hits and misses - retailers reckon with holiday lessons, the future of work gets distributed, and low-code hype rolls on
This week - retailers extract lessons from the (omni) holiday reckoning. The future of work irrevocably distributed, and low-code (hype) is surging into 2022. Your whiffs include: the worst of CE revisited, and hacked Teslas doing the Rick Roll.
The Society for Innovation, Technology and Modernization (SOCITM) provides its annual update on what’s front of mind for public sector digital leaders.
Visual engagement platform Cloudinary adds automated video ad creation with Indivio acquisition, looks to further innovation as ARR crosses $100m