diginomica

ServiceMax was acquired by GE Digital back in 2016 for a whopping $915 million. GE’s performance has struggled in recent months and we heard rumours of a ServiceMax sale, which was confirmed last week. Silver Lake is now buying a 90% stake in ServiceMax.

GDPR was a major theme of 2018; will GDPR US do the same in 2019? Don't hold your breath...

Companies work hard to earn the distinction of "worst customer service you received this year." It's only fair they get their just reward. Here's mine - complete with illustrations of services not rendered.

Lowe's new CIO is building out an in-house tech team to drive digital transformation at the ailing DIY retailer.

The London-based charity is using CRM and an SMS alerting system in its work of reconditioning second-hand bicycles and donating them to new arrivals to the UK capital.

In this holiday-streamlined, snow-bitten version of hits and misses, Jon dices the week’s biggest stories, shares best-of picks from the enterprise web, and, as always – your weekly whiffs. And yes - it's another self-whiff as a typo generates guffaws at Jon's expense.

Marketing and Sales working in harmony for the greater good...or fighting like a bag of cats. Salesforce's State of Marketing Report suggests progress.

CIO Doug Gardner says AWS has helped the company transition to an agile, digital retailer.

A look back at the highights from November in tech.