Messaging has gone mainstream, but group messaging for businesses has many more pitfalls than your family group chat, warns Zendesk’s Mike Gozzo
The use of AI in IT support services is a powerful force, but only if it enhances instead of replacing the human touch argues Rimini Street's Brian Slepko
Sage Intacct Advantage 2020 - How COVID-19 is changing the future of healthcare at Vera Whole Health
The director of accounting at Vera Whole Health talks through the lessons learned from the COVID-19 pandemic and what it means for the future of work.
Tech entrepreneur and digital government champion Martha Lane Fox on what's needed to kickstart a tech-centric national recovery for the UK after COVID.
Showpad Transform 2020 review - why sales and revenue enablement must be part of your customer data strategy
Showpad Transform 2020 is in the books, but the lessons carry forward. Showpad customer stories brought data challenges to light - and showed how sales and revenue enablement factor into an effective CRM strategy.
Memo to IT leaders - and enterprise software vendors: we need to let the users inside the gated walls of the IT department, before it's too late. Geoff Scott of ASUG issues a warning call, and makes the case for a low-code/no-code movement.
Celonis wants you to buy into a new category of software it dubs execution management. Does it make sense?
Sage Intacct Advantage 2020 - Sage People crashes the Intacct party with a keynote challenge to HR leaders
I don't put much stock in keynotes but I'm open to being pleasantly surprised. With the issue of Sage People's connection to Sage Intacct as a major theme of Sage Intacct Advantage, what I heard today wasn't a product pitch - but an HR call to action.
Wabtec and GE Transportation merged in 2019 to become a global leader in transportation and logistics. The newly formed organisation needed to combine its ServiceNow instances to support end users.
Algorithmic bias is a thorny topic with lots of examples of bad practice to point to. But what's the long-term solution to a problem that needs to be tacked if AI's potential is to be realized?
Apstra developed and pioneered a new way to manage networks and it ismaking a significant difference in data center operations.
A look at the technology, benefits, linkage to 5G and prospects for the proliferation of 'grab-and-go' retail outlets in the coming year.