Partner Stories

Field service recruitment needs a rebrand to attract next-gen talent


Field service recruitment needs a rebrand if it’s to attract the next generation of talent, argues David Milam, CMO at ServiceMax

Your customers care about your supply chain, even if they don’t know it


Customers care about your supply chain and how it works, even if they don’t know they do, writes Infor Retail’s Matt Gunn

Three steps to outstanding service


As Dreamforce kicks off, Andy Lawson, EVP of Salesforce EMEA, contemplates the technology enablers that are changing the nature of customer service.

HR learnings from Ryanair – look after your people, they are your service


Take lessons from Ryanair’s recent snafu – look after your people, writes Unit4 CHRO Henk van den Bogaart. In today’s XaaS economy they deliver your service

The rising importance of intelligent automation


Philip van der Wilt, EMEA VP and GM, ServiceNow, explains that the future isn’t a binary human or robot world, it will be a fusion between robots and people.

More Stories