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Earlier stories
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"It seems more intentional" - Zendesk CEO Mikkel Svane sees buying patterns become less "hectic" in the Vaccine Economy
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Want to democratize your analytics? Then stay away from Zero Trust security
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Amazon punts move to Workday HCM - what's the takeaway for customers?
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Pet insurer Bought By Many rolls out SaaS tool to boost word of mouth referrals
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"The lights are all green" - ServiceNow CEO Bill McDermott puts foot to the floor for growth in the Vaccine Economy
Partner stories
Public sector transformation – how customers get from manual processes to low-code results
Modernizing processes doesn't have to cost years or excessive amounts of money. Christoph Garms shares three examples of lessons learned from digital transformation in the public sector from Neptune Software.
If you want your transformation to succeed, culture is the key
One of the most important things to remember about digital transformation is the culture of managing change. Sanjay Brahmawar of Software AG shares three fundamental principles, for projects large or small.
Why should your developer team care about core web vitals?
As metrics become increasingly weighted towards core web signals for page rankings, Daniel Fitzgerald of New Relic explains why this matters and how developers can prepare.
4 steps to perfect your technician upsell strategy
Trusted relationships with service providers can quickly sour when upselling doesn't add value to the customer. Sara Cerruti of ServiceMax outlines four tips to empower field technicians with the skills to build customer value.
2020 - the year that made doing the right thing profitable
Last year, consumers voted with their wallets based on customer service and corporate behaviour. Simon Johnson shares the latest survey results from Freshworks.
More stories
Public sector transformation – how customers get from manual processes to low-code results
Modernizing processes doesn't have to cost years or excessive amounts of money. Christoph Garms shares three examples of lessons learned from digital transformation in the public sector from Neptune Software.
Walmart teams with Adobe to offer e-commerce tech for US SMBs
Walmart and Adobe look to boost SMBs e-commerce capabilities.
Brewing up a post-COVID customer experience at Starbucks
Customers have flocked back to the Starbucks sofas as the Vaccine Economy warms up.
From fuel margin analysis to workforce management to analyzing Twinkie sales - how Pilot Flying J plans to turn Infor Coleman AI loose on bottom-line projects
For many companies, applying AI is still a hypothesis. Not for Pilot Flying J. Here's how Pilot Flying J is collaborating with Infor on a slew of use cases, including anomaly detection. Next up: fuel margin analysis, where predicting pennies has bottom-line potential.
Working with data in motion at clothing brand Boden
Boden is using Confluent as a way to drive Kafka Apache to support its digital transformation, says the company’s Head of Business and Enterprise Architecture
A neuroscience study that suggests we aren’t building digital content right - what Simon says
The output from a recent webinar prompts some interesting thinking...
Can synthetic data bridge the AI training data gap?
The problem of ineffective or biased AI training data persists. Can synthetically-generated data alleviate this, or complement real data? It's not a simple question but it's one we need to assess.
If you want your transformation to succeed, culture is the key
One of the most important things to remember about digital transformation is the culture of managing change. Sanjay Brahmawar of Software AG shares three fundamental principles, for projects large or small.
Box Sign adds e-signature to content collaboration at no extra cost
Box Sign rolls out as the cloud content platform's native e-signature function, included at no extra cost for business and enterprise customers
Hollywood giant Lionsgate manages COVID-19 disruption and return to the office with Envoy
American Canadian giant Lionsgate says use of Envoy lessened COVID-19 disruption, but is also setting it up for a hybrid working future
