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Earlier stories
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Bank of America sees strong results as digital platform delivers growth
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How guitar giant Fender struck the right note with AWS and SAP
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GPT-3 demystified - spooky-good AI or overrated text generator?
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Game on! Microsoft's near $70 billion gambit on the metaverse
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Plus ça change - Britain’s ‘Project Gigabit’ broadband rollout may not even meet its downgraded targets
Partner stories
Build resilience into your supply chain in 2022
Peter Reeve of Confluent explains why data consistency is essential in getting to grips with your supply chain, build resilience and create great experiences for your customers and employees this year.
2022 - Chatbot fatigue, service agent recognition and social engagement
Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.
Innovation at scale - how to build lasting digital success in government
The public sector demonstrated that it can respond quickly to change in a crisis - Justin Wilson of Mulesoft explores how digital leaders in UK government services can build on this momentum to change and innovate at scale.
How can we make our organizations truly customer-centric?
Customer Success isn’t just the name of a department – it’s a top-down, company-wide philosophy and responsibility to deliver an exceptional customer experience. But that’s easier said than done. Michelle MacCarthy of Unit4 shares practical steps to fulfil the customer-centric promise.
Sustainability to take center stage at Acumatica Summit 2022
Todd Wells explores how Acumatica is putting sustainability front and center, and why environmental consciousness be prioritized by companies - along with some practical tips for sustainability in events.
Build resilience into your supply chain in 2022
Peter Reeve of Confluent explains why data consistency is essential in getting to grips with your supply chain, build resilience and create great experiences for your customers and employees this year.
More stories
2022 - Chatbot fatigue, service agent recognition and social engagement
Is it time to retire the chatbot and prioritize human customer service engagement? Colin Crowley of Freshworks considers what we've learned about customer satisfaction in the pandemic - and what makes consumers happy.
What's next for HubSpot? Let's do The Hustle!
HubSpot’s vision of a small business media network is something every brand should be thinking about.
UK insurance group Markerstudy saves £1 million by turning Windows machines into cloud endpoints
Markerstudy’s 1,000 older devices acquired through Co-Op merger are given new lease of life with the IGEL edge computing OS
Can embedded analytics change the impact of BI for business users? Yellowfin weighs in
Modern BI is a work in progress - and dashboards have limitations. How can BI fulfill its promise to business users, and can embedded analytics play a vital role? I dive into this with Yellowfin's Michael Hollenbeck.
British Government launches ‘scaremongering’ Saatchi PR blitz over end-to-end encryption concerns
Privacy campaigners argue that the government is trying to scare people into giving up valuable end-to-end encryption features that support online privacy.
Agility, adaptability and flexibility - Target CEO Brian Cornell's checklist for omni-channel retail in 2022
Target's Brian Cornell picks up the National Retail Federation Visionary award.
Innovation at scale - how to build lasting digital success in government
The public sector demonstrated that it can respond quickly to change in a crisis - Justin Wilson of Mulesoft explores how digital leaders in UK government services can build on this momentum to change and innovate at scale.
Enterprise hits and misses - retailers reckon with holiday lessons, the future of work gets distributed, and low-code hype rolls on
This week - retailers extract lessons from the (omni) holiday reckoning. The future of work irrevocably distributed, and low-code (hype) is surging into 2022. Your whiffs include: the worst of CE revisited, and hacked Teslas doing the Rick Roll.
Looking beyond COVID-19 - public sector digital priorities
The Society for Innovation, Technology and Modernization (SOCITM) provides its annual update on what’s front of mind for public sector digital leaders.
Cloudinary acquisition signals the growth of video in digital engagement
Visual engagement platform Cloudinary adds automated video ad creation with Indivio acquisition, looks to further innovation as ARR crosses $100m
