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Yext CEO Howard Lerman - why Intent Marketing and a new era of search means businesses like Pizza Express need to be "answers-ready"

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Solving the UK’s ‘productivity puzzle’

Alex Osborne, Senior Director at ServiceNow, puts forward a proposal for how organisations - and the economy as a whole - could receive a much needed productivity boost.

Are you ready to push the boundaries of warehouse management?

Why make do with outdated warehouse management technology when smart warehousing can become a strategic differentiator, asks Infor's Vishal Minocha

Businesses are paying less than ever for software. This is why

Software is going the same way as the music industry and companies will need to adopt new models to respond to this market shift. Zoho's Raju Vegesna explains all

As AI expands its potential, what are the risks for Finance?

What are the risks, opportunities and repercussions of applying artificial intelligence and machine learning to the finance function? Sage CTO Aaron Harris has some answers

What 90,000 developers have to tell us

Eric Holzhauer, who works on strategy and product at MongoDB, explains what we can learn about developers from recent research and how they hold the keys to improving productivity and building a culture of innovation.

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Bloom & Wild nurtures customer relationships with Zendesk

Flower delivery business roots for WhatsApp integration and augmented – not artificial - intelligence

PTC LiveWorx 2019 - Paul Roehrig of Cognizant on robots, AR, and the great jobs debate

I'm always a sucker for a robots-and-jobs debate. This time, I joust with jobs optimist and future of work expert Paul Roehrig. But Roehrig brought a LiveWorx twist, tying IoT, AI and augmented reality to the discussion.

GDPR's impact on privacy rights - the good, the bad and the downright complacent

GDPR awareness needs to grow and that's going to take time.

E.ON goes on the digital attack to re-imagine customer engagement

E.ON is using Salesforce as part of new technology stack to boost personalisation.

PTC LiveWorx 2019 day one review - AR adopters reveal the obstacles and benefits of augmented reality at work

PTC LiveWorx day one brought a slew of heady topics, from digital transformation to IoT to AR. But is the emphasis on AR relevant to customers? Here's my day one review, with an eye towards AR lessons and use cases.

Where’s the beef? Privacy as a core theme at Apple's WWDC

Is Apple on the side of the angels when it comes to your privacy?

Content and social are key to both marketing and sales

Parsing some new research around the roles of content and social platforms in marketing.

PTC LiveWorx 2019 - early smart factory wins begin to roll off the PTC/Rockwell production line

At PTC’s LiveWorx 2019 event in Boston, the PTC and Rockwell Automation CEOs updated attendees on their progress so far, a year to the day since their tie-up was first announced.

Man and woman sing duet with colorful background © Dmitry Molchanov - shutterstock

Zendesk strikes up Duet to harmonize sales and service

Recognizing the ongoing convergence of sales and service, Zendesk today packages the two together in Duet, along with new chatbot and self-service content features