Latest story
Earlier stories
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Kiwibank saves millions in productivity hours with ServiceNow CSM
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Enterprise hits and misses - digital acceleration earns its hype, cybersecurity gets real, and the market puts the brakes on autonomous cars
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Standardizing taxonomies can grease the wheels of the future’s Everything-as-a-Service
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Scoping out Ceridian’s 'ideal' acquisition(s)
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Swarovski makes sparkling customer experience crystal clear with ServiceNow despite COVID
Partner stories
Your customers have changed - are you changing with them?
The world is trending toward something preferable to the past year. Zendesk’s Shawna Wolverton shares some guiding principles to help your organization navigate a reopening world.
How data and application integration can power a post-pandemic recovery
API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft's Ian Fairclough.
Four steps your company can take to transform the customer experience
Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
Why you should adopt flexible software for success in mastering change
The only new normal is going to be constant change. Shiv Gopalan of Unit4 explains why organizations with inflexible business software will struggle, and how mastering change is the key to future success.
Creating the ‘Nirvana’ experience to underpin your workflow
Happy customers and happy employees is a combination that companies strive for. Jane Pettman of ServiceNow explains how that nirvana experience or experience economy can be achieved.
Your customers have changed - are you changing with them?
The world is trending toward something preferable to the past year. Zendesk’s Shawna Wolverton shares some guiding principles to help your organization navigate a reopening world.
More stories
Recipe for success - scaling ServiceNow globally at Nestlé
Nestlé rolled out 20 applications on the ServiceNow platform across its global workforce of 270,000 people. It’s success has been guided by five pillars, which we outline below.
All change at New Relic as founder Lew Cirne hands over CEO seat to the architect of the firm's new pricing strategy
The man credited with New Relic's shift to a new customer-friendly pricing model is taking up the reins to see there transition through.
Can low-code ERP free SaaS from the vanilla constraints of ERP standardization? Acumatica's Ali Jani says yes
No-code and low-code are riding the hype train - and low-code ERP is on deck. But what is the underlying value we're after here? And how are such benefits achieved? Acumatica's Ali Jani sees a way out of the cloud ERP standardization dilemma. Time to dig in.
Digitizing employee experience is what PepsiCo likes as ServiceNow quenches the thirst for lipsmacking HR self-service
PepsiCo's about to fizz up its HR self-service capabilities with ServiceNow, the start of a journey that has application across its Global Business Services operation.
Women’s Aid enlists live chat service in battle against domestic abuse
As survivors have struggled with deteriorating situations at home under lockdown, UK-based charity Women’s Aid has provided another way for them to reach out and get help.
How data and application integration can power a post-pandemic recovery
API-led connectivity could be a crucial enabler of business recovery post-COVID, says MuleSoft's Ian Fairclough.
Elon Musk slams Bitcoin – finally – but he still ain’t selling
What is Space-Doge up to this week? A man who literally has money to burn.
State of Delaware uses ServiceNow to process 64,000 unemployment claims in the first four weeks of COVID-19
The State of Delaware faced unprecedented pressure to process unemployment claims and administer benefits. It was able to stand up a new ServiceNow instance in a matter of weeks.
Four steps your company can take to transform the customer experience
Improving the customer experience starts with a transparent, objective view of their needs and how your business measures up to meeting them. Scott Baitos of FinancialForce shares four keys to customer success.
ServiceNow and Siemens Energy work together to help energy companies respond to cyberattacks
The Colonial Pipeline cyberattack saw an American oil pipeline have to halt operations. ServiceNow and Siemens aim to help energy companies respond more effectively to similar cyberattacks in the future.
