Archive: All Stories

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VMware and the reversible cloud

Despite its hybrid public cloud and new software defined datacenter products, VMware risks falling behind as it paces innovation to over-cautious mainstream adoption of cloud

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Does Delta care about fraud, scams or customer service?

Delta Airlines has a chequered history of customer service. Their best customers often praise them but they still get many complaints. So when an inquiry is sent that includes the words 'scam' and 'fraud' should they reply promptly? They don't and as a result they fail in offering full customer service.

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SAP licensing - more clarity or clear as mud?

SAP appeared to offer good news for customers wishing to reduce maintenance costs through a pro-rating of unused licenses. But all is not quite what it seems. The circumstances are not defined in the public domain and conflicting comments from SAP downplay the net effect.

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Mr Ballmer's long goodbye

Steve Ballmer is out - well, almost. But will a new person at the top of the company within 12 months be enough to get Microsoft back on track?

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UNIT4's subscription transformation continues as H1 delivers

UNIT4 is reporting its first half 2013 results. The company is making solid progress as it transforms from an on-premise to subscription service vendor. We also get more color on FinancialForce.com's performance and its prospects for the future.

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Do you want to be like Amazon?

Leading cloud services providers such as Amazon and Salesforce.com have made their ability to execute operational efficiencies well in excess of most end user organisations a major selling point. Can you do the same?