SONOS needs to get its software support sorted out. Not only is it deteriorating, serious flaws in execution in upgrades is leaving some systems useless.
Can a book about data science be relevant if you're not deep in the tech weeds? I review 'Data Science for Business' to find out.
What should universities be teaching students about cloud computing? Some answers were heard this week at IEEE CloudCom 2013
I never doubted he meant it, but the scope of Box CEO Aaron Levie’s global ambitions just become a lot more real - around $112 million more real to be precise.
A turf war between the UK Department for Work and Pensions and the Cabinet Office over IT systems development appears to be over. But is it for the best?
When things go wrong at the bank then it's traumatic enough to resolve. But then we discover just how arcane the so-called protective processes are and wonder how it can continue. Customer service? A dream.
It’s the perfect time for the Department of Work and Pensions to slip out some unwelcome words on the subject of Universal Credit (UC), the UK public sector’s most important IT initiative of the moment. Cynical opportunism? Perish the thought!
LinkedIn would like us to consider it as a sales lead building tool. It's a nice idea but from my experience it is flawed by poor execution.
With 2013 closing out, now is a good time to review the toughest B2B content marketing questions.
npower is offshoring nearly 1500 UK jobs in what it says is an essential gambit to boost customer satisfaction levels. Are companies still coming out with that one to justify cost-cutting activities?
A diginomica half term report delivered to EuroCloud. We talk about results so far and ongoing challenges.
It seems Salesforce.com's Marc Benioff shares Henry Ford's perspective on customer choice after all
How the UK’s Department of Work & Pensions is pushing to switch its “customers” to digital engagement — in pursuit of dramatic cost-efficiencies