Archive: All Stories

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The banking ID miasma - it has to change

When things go wrong at the bank then it's traumatic enough to resolve. But then we discover just how arcane the so-called protective processes are and wonder how it can continue. Customer service? A dream.

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A good day to bury bad news for Universal Credit

It’s the perfect time for the Department of Work and Pensions to slip out some unwelcome words on the subject of Universal Credit (UC), the UK public sector’s most important IT initiative of the moment. Cynical opportunism? Perish the thought!

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Changing channels at the UK’s DWP

How the UK’s Department of Work & Pensions is pushing to switch its “customers” to digital engagement — in pursuit of dramatic cost-efficiencies