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Morrison’s digital boss exits after supermarket chain bets the farm on, er, digital

April 9, 2014 | After a shocking start to the year, things can only get better for Morrisons now the supermarket chain has belatedly got digital religion, surely? Er, not when the guy in charge of digital decides it's time to leave. Read more [...]

SAP and Salesforce to duke it out in vertical markets?

April 3, 2014 | | 12 Comments Salesforce is going after vertical markets. Enough to overtake SAP?  I doubt it will happen anytime soon. Read more [...]

Mobile acceleration speeds conversion rates for retailer MandM Direct

March 20, 2014 | At the online discount fashion retailer, a responsive redesign combined with a hefty dose of mobile acceleration technology has had a significant effect on mobile and tablet conversion rates, says IT director Graham Benson. Read more [...]

Four organizational conflict scenarios in omni-channel retail

March 19, 2014 | Forrester talks about how omni channel retail can be executed against. The reality might well be very different. Read more [...]

The multi-challenge journey to multi-channel retail

March 18, 2014 | Research suggests that 55% of  retailers investments have been driven by customers already expecting mature omni-channel capabilities and the need to play catch-up with their competitors. But how many of them can actually deliver? Read more [...]

Morrisons – the retail nightmare goes on as data breach undermines confidence

March 16, 2014 | | 2 Comments Supermarket giant Morrisons can't do multi-channel as well as rivals. Now it's managed to lose the bank account details of 100,000 of your own staff in a massive data hack. It's not been the best of weeks. Read more [...]

Supermarket giant Morrisons plight is a lesson on neglecting multi-channel retail

March 14, 2014 | Supermarket giant Morrisons has neglected to invest in IT and not made the move to multi-channel retail effectively. As such it's  paid a high price and delivered a salutary lesson to retail firms around the globe.  But is all lost? Read more [...]

Shop Direct: 80 year old catalogue business goes digital

March 10, 2014 | The group's retail and strategy director explains how everything is now designed around the customer Read more [...]

John Lewis’ CIO – looking for retail’s next multi-channel ‘big idea’

March 7, 2014 | British retailer John Lewis Partnership has launched a technology incubator programme, JLab, with a view to satisfying today’s demanding, multi-channel customer. CIO Paul Coby is on the front line. Read more [...]

Every little helps towards Tesco’s multi-channel future

March 4, 2014 | As retail giant Tesco cuts back on opening physical stores and focuses on expanding its multichannel capabilities, the emphasis is shifting towards the nexus point between digital and offline. Read more [...]

NetSuite numbers benefit from accelerating back office demand

January 31, 2014 | Losses may have doubled at NetSuite, but the revenue growth is impressive as the firm builds an increasing stake in the larger enterprise market. Read more [...]

Happy digital holidays from Starbucks!

January 28, 2014 | "Starbucks unique combination of physical and digital assets makes us one of the very few consumer brands with a national and global footprint to be in a position to build market share and benefit from the seismic retail and consumer shifts underway," argues CEO Howard Schultz. Read more [...]

Selling consumer tech with a human touch using AirWatch

January 24, 2014 | Field marketing agency Big Picture uses the soon to be VMWare acquired AirWatch MDM to help it safely speed the information flow to and from its agents in retail stores Read more [...]

Trustev opens the box on e-commerce fraud

January 14, 2014 | e-commerce fraud is a huge problem. What is Trustev finding as it seeks to triangulate behavior, social and digital fingerprinting? The results are surprising. Read more [...]

Is technology helping UK retailers?

January 12, 2014 | Three of the UK's largest retailers did poorly over the holiday season. Others did well. What's going on? Online comments suggest that once again, retailers are ignoring the basics of a solid customer experience. Read more [...]

Jessica Twentyman meets: Ocado’s guerrilla recruiter

January 9, 2014 | | 4 Comments In the first of her weekly profiles, Jessica Twentyman talks to Paul Clarke, CTO at online grocery store Ocado, about the challenges of recruiting the right team to support the company's growth plans. Read more [...]