It’s been a difficult year for British travel firm Thomas Cook, but the company has given some details about its plans for digital and systems integration in its latest results.
If you’re the CFO of a customer-facing company with installation, maintenance and upgrade operations, field service needs to be on your agenda, says ServiceMax CFO Rick Gustafson.
If we build it, they will come, reckons GAP CEO Art Peck, but will the firm’s omni-channel strategy help turn around the ailing brand?
The financial services industry faces an uphill challenge overhauling legacy for the digital age, whilst fending off competition from digital first entrants.
Black Friday’s coming – but the shops are already in chaos. Where’s that omni-channel experience when you need it?
Setting a goal of 40% digital growth year-on-year seems to have set Target a benchmark that’s proved too hard to hit.
Walmart put a spring in the US retail sector market’s step with some upbeat numbers and a positive outlook on Christmas.
Home Depot’s data breach hasn’t had the negative impact that many feared…so far. But the firm’s providing a much-needed boost to the downbeat US retail sector.
The aviation industry is beginning to recognise that investments in digital platforms and data analytics are central to improving revenue metrics and customer satisfaction. easyJet is continuing to make those investments.
We often hear about executive sponsorship as a key factor in project success but marketing is something we don’t hear so often. That was central to an SSO project at Williams-Sonoma
Nordstrom’s downbeat view of the holiday season hasn’t helped JC Penney as its omni-channel turnaround takes shape.
As Burberry heads into its 160th year in business, CEO Christopher Bailey is big on the firm’s digital investment and prospects.
Macy’s is looking to its MOM to rescue it from its current troubles, but is there really an omni-channel future within reach?