Archive: User experience

Read more on: UX and application design
Default Featured Image

Retail review - omni-channel may be science fiction, but a single source of truth matters

In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms.

Default Featured Image

Digital media disruptions XVI - personalization, talent, and the platform dilemma

In this edition of digital media disruptions: why publishers are painfully hooked on third party platforms, and what we can learn from their dilemma. Plus: personalization pitfalls and the problem of algorithmic content. We also examine what enterprises can learn from HBO's approach to talent, culture and business model change.

Default Featured Image

How Hopper uses analytics to predict the best flight for your wallet

Booking a flight is not what you'd call frictionless. Making sure you get that flight at the best price is worse. Hopper set about to change that. In the process, they've learned plenty on push marketing, conversions, and earning customer loyalty. Hopper's Dakota Smith shared how they've become a major player in mobile flight bookings - and how product analytics from Mixpanel paid off.

Default Featured Image

Netflix - wanting to be the BBC?

Netflix's meteoric rise has revolutionized broadcast TV operating and models and, with $6 billion to throw at original content in 2017, is doing the stuff the BBC used to do.

Default Featured Image

How Aldo used Roambi to achieve 90 percent BI adoption - an NRF retail use case

Not all BI projects are created equal. At NRF 2017, I found out how Aldo achieved a 90 percent mobile BI adoption rate. The bigger story is about giving employees the data they need to be effective - no small feat in modern retail. Aldo's David Dadoun shared his project tips, and gave us a look at SAP BusinessObjects Roambi in action.