Digitally-enabled ordering and delivery is the future for the McDonald's Experience of the Future, says CEO Steve Easterbrook, including an expanding alliance with Uber.
GE Ventures leads an $11m investment in enterprise messaging app Zinc, which keeps deskless workers in touch while they're on the move
Scandals and uncertainty have rocked the online ad industry, raising questions for advertisers on value versus cost. Facebook and Google are hogging the growth, leaving publishers and their ad clients with uncertain futures. But what are the alternatives? And when will readers get fed up with invasive, ad-heavy UX? Yes, gory screen shots are included.
One highlight from our local NERD Summit was a well-thought presentation on inclusive design. Here's the takeaways, including presenter Mike Miles' Four Pillars of Inclusive Design. I also bring up one big gotcha not mentioned.
Tech is the foundation of Ladbroke Coral's customer proposition, says the CEO of the bookmaker combo. That includes new tills and the arrival of Salesforce CRM.
Automotive manufacturer Ford has given BlackBerry a big vote of confidence, just as the mobile firm turns in an unexpected narrowing of losses. Is CEO John Chen's turnaround strategy working?
Something must be done about the balance between security and freedom on social platforms. What mustn't be done is sending another politician out onto the airwaves to demonstrate their technological ignorance.
Starbucks new CEO remains committed to digital development. Now it's up to the Chief Technology Officer to deliver on that.
From putting a man on the moon to ordering your coffee via your iPhone - Starbucks new CEO Kevin Johnson has been on a colourful digital journey.
On the day of the MuleSoft IPO, we look at its rival, cloud-based integration platform Dell Boomi, and why it didn't spin off during the recent EMC merger
Marketing automation is still on the buzzword treadmill. But too often, "automation" ends up being too automated, and not personalized to our device and priorities. In this use case with marketing automation vendor Kahuna, Barb Mosher Zinck tells a tale of marketing automation done right - and what we can learn from Scondoo about how to truly personalize our services.
In my NRF 2017 review, I buried the omni-channel. But that wasn't entirely fair. In this follow up, I share retail transformation views from two companies, Infor and CitiXsys. Their advice brings together practical next steps retailers can take. For the bold, there is a chance to get closer to the customer via in-store culture change - and retail data platforms.
In what is a first for this author, product placement planted the seed that eventually led to a buy decision. It's an interesting approach but one which conceals a different approach to buying that is refreshingly cogent.