Vodafone's £4.6 million spanking from regulator Ofcom is the end result of long-running problems with a massive Siebel migration and consolidation program.
Technology and innovation are built into the Visa business model, according to outgoing CEO Charles Scharf.
Personalization is a confusing swamp of over-used buzzwords. At recent events, I cornered personalization experts in search of sane answers and realistic use cases. Here's what I've learned so far - and why "relevance" is the one buzzword worth fighting for.
We're all curators, but often in a half-baked way. There is value in taking it further. Here's my motivational case on why it's worth the effort - along with some real world examples from enterprisey curators.
What would you do if you found yourself on a one person team, charged with driving digital transformation for a global restaurant brand? That's exactly what TGI Fridays' Gail Seanor took on. At the SAP Hybris Summit, Seanor told me of her progress after fifteen months, starting with e-commerce and heading towards something much bigger.
In this edition of digital media disruptions: Twitter struggles with video streaming, and the press release is on life support. Facebook gets into video stats and algorithm trouble, while news organizations desperately pursue mobile monetization. What can enterprises learn from all this? As usual, we've got your action steps.
Capital One Auto Finance tell how they rebuilt a Salesforce Classic home page and applications for its sales team in 90 days using the Lightning framework
I thought I was done with Facebook at Work for a while. But after the launch event, Facebook sent me updated information for "Workplace, by Facebook", including pricing and customer counts. I also received a slew of emails from collaboration vendors with interesting/problematic critiques. Here's the rundown.
Twitter rumors formed a dark cloud hanging over Dreamforce, but Salesforce CEO Marc Benioff isn't being bounced into yes or no answers.
Facebook at Work formally launches in just a few days. But should enterprise collaboration vendors be worried? The short answer is - not yet. But based on early customer reviews, collaboration vendors should be responding with more urgency than I've seen. Here's why.
G Suite is much more than a rebranding of Google Apps for Work. G Suite includes machine learning capability that is useful for teams of any size.
BlackBerry has bowed to the inevitable and pulled out of hardware production, while Apple's teaming up with Deloitte to squeeze the enterprise pips.
DIY digital retail at Kingfisher - managing a transformation program across five years and multiple countries
Kingfisher is home to many retail DIY and home improvement brands, but for the next five years, it's embarked on its own ambitious digital refresh.