Lands End has a great history as a catalog business, but now needs to focus on becoming an e-commerce platform, reckons new CEO Jerome Griffith.
Ofcom's fudge of a deal with BT over Openreach has BT exactly where it wants to be. This is not the deal that a Brexit-facing Britain needed to have delivered.
Combining IBM Chef Watson into a Salesforce-based e-commerce portal helped Kellogg's Bear Naked speed an AI-powered custom product line to market
In what is a first for this author, product placement planted the seed that eventually led to a buy decision. It's an interesting approach but one which conceals a different approach to buying that is refreshingly cogent.
Sotheby's is investing heavily in tech to beef up its tools to compete in a digital marketplace where its brand is challenged by an ecosystem of smaller disruptors.
Mistakes have been made, but there's also been progress towards riding the disruption wave in the fashion retail industry, argues GAP CEO Art Peck.
About to launch in Europe, on-demand subscription airline Surf Air takes a novel approach to business travel that the 1970s jet set would approve of
Credit scoring giant Experian has built its own cloud technology platform to offer data-as-a-service as it ventures nimbly into the API economy
An golden age of social beauty? That's the vision that L’Oréal is pursuing with digital transformation providing the ultimate make-over.
Getting new Doddle stores up and running now takes 14 days or less, down from six weeks, thanks to the development for in-store staff of a new Android app running on Couchbase.
I headed to the NRF retail extravaganza with burning questions about how retailers succeed in Amazon's shadow. Thanks to a slew of meetings and demos with startups, analysts, and assorted industry players, I got some answers. Here's a five point roundup, complete with graphics and videos.
Online grocery chain Ocado let me down three times in 24 hours last week. It's not a good time in the increasingly competitive market for such a bad fail.
Retail is tough, but online retailer Shoebacca is winning. At the Acumatica Summit, I found out how they are pulling it off. Shifting from internal IT hassles to a customer focus is a big piece of the puzzle. So is reaching millennials. Shoebacca shared why they took the early adoption risk with Acumatica Commerce. Up next: smarter forecasting.