Too often, "omni-channel" really means "we have a great digital channel." But consumers expect responsiveness across channels - including the physical. Barb Mosher Zinck assesses new data.
The merger of Paddy Power and Betfair is almost done, with one last task - sorting out the combined technology stack. It's the last roll of the dice for CEO Breon Corcoran.
The German sportswear brand is seeing a huge shift in demand for where its customers want to buy Adidas goods, with more moving online.
Pandora is to focus less on premium subscriber growth and more on growing advertising opportunities from its larger free service user base. Changed priorities ahead.
CEO of eCommerce platform Magento, Mark Lavelle, explains how because of readily available compute power, retailers should be competing on experience.
Travis Kalanick has quit as CEO of Uber, an enforced decision that is the result of the firm's toxic culture. It's time for the firm to grow up and fast.
In the first of a two part look at the digital payments market, Visa CEO Alfred Kelly paints a picture of a future built around increased security, higher e-commerce conversion and a wider partner ecosystem.
Digital music pioneer Pandora is exploring the idea of finding a buyer as it waits for a cash injection, but for CEO Tim Westergren, there's a Golden Age of Music around the corner and waiting to be tapped into.
A rapid six-week rollout of the NetSuite ERP system meant users had to sink or swim, and there were a number of pain points along the way.
The Wisconsin-based online retailer wanted to move away from a ‘hairball’ of systems to an ‘all in one’ with NetSuite SuiteCommerce.
One of the best things about MariaDB's first annual user conference (M|17) was hearing from open source advocates who flew in from APAC countries to tell their stories. Alibaba presented on how they use open source at monster cloud scale. I also got some interesting views on why some open source database projects are a lot better than others.
Tech is the foundation of Ladbroke Coral's customer proposition, says the CEO of the bookmaker combo. That includes new tills and the arrival of Salesforce CRM.
A new way of working is just getting underway at the eBay-owned, UK-based online classifieds site.