Companies that look to become the business superstars of tomorrow are using cloud technology to evolve, offering customers amazing, personalised experiences.
What makes for a successful pivot by a challenged incumbent, enabling (in rare cases) continued leadership through more than one major epoch of an industry? Lessons from the Art of War.
It's our collective responsibility to ensure innovation benefits all of us and not just those who currently work in the tech sector, because all of the UK will benefit from proper training and skills enhancement, says Salesforce's Gavin Mee.
Nail-clippers, toasters and voyages of fractal dimension - Salesforce's Peter Coffee has maps and metaphors on his mind.
Six months ago, Salesforce's Peter Coffee asked and made a real effort to answer the question “Why AI now?”. Flash forward to today and the question might be "What AI next?".
New research shows the customer service function is embracing a future that's conversational, intelligent and personalized, writes Salesforce's Gavin Mee
Making stuff, or doing stuff, is only an outcome, however important that might be: it’s what a culture’s “technology” enables. Salesforce's Peter Coffee gets up a head of STEAM.
With mobile, social and cloud technologies driving the way we live, work and interact across all areas of life, public sector organisations can adopt the same tech as businesses to engage more closely with citizens and employees. Gavin Mee, Senior Vice President, Enterprise, at Salesforce, shines a light on how technology can overhaul local government’s service delivery.
Salesforce's Peter Coffee has had enough of apocalyptic thinking. It's time to think about creating partnership between technology to do the routinizable and the algorithmable, and people to do the trans-disciplinary and the relational.
The digital skills gap is not just a private sector issue, argues Andrew Lawson, UKI MD, Salesforce; all organisations must appeal to today’s emerging workforce – on multiple levels.
Another year over, a new one about to begin. Andrew Lawson, SVP, North Europe, Middle East & Africa and Managing Director, UK & Ireland at Salesforce, gets out his crystal ball to place some bets on 2017 tech.
Overwhelming amounts of data can turn into overwhelming misinformation, says Peter Coffee of Salesforce – especially if there’s a confirmation bias in play, where too many of the people asking questions are all expecting (or even hoping for) the same result.
"We did tell you this would end in tears, with plenty of lead time to think about it and be smart while it could still matter." Salesforce's Peter Coffee issues a wake-up call on recent attacks on internet-active devices.