New research shows the customer service function is embracing a future that's conversational, intelligent and personalized, writes Salesforce's Gavin Mee
Making stuff, or doing stuff, is only an outcome, however important that might be: it’s what a culture’s “technology” enables. Salesforce's Peter Coffee gets up a head of STEAM.
With mobile, social and cloud technologies driving the way we live, work and interact across all areas of life, public sector organisations can adopt the same tech as businesses to engage more closely with citizens and employees. Gavin Mee, Senior Vice President, Enterprise, at Salesforce, shines a light on how technology can overhaul local government’s service delivery.
Salesforce's Peter Coffee has had enough of apocalyptic thinking. It's time to think about creating partnership between technology to do the routinizable and the algorithmable, and people to do the trans-disciplinary and the relational.
The digital skills gap is not just a private sector issue, argues Andrew Lawson, UKI MD, Salesforce; all organisations must appeal to today’s emerging workforce – on multiple levels.
Another year over, a new one about to begin. Andrew Lawson, SVP, North Europe, Middle East & Africa and Managing Director, UK & Ireland at Salesforce, gets out his crystal ball to place some bets on 2017 tech.
Overwhelming amounts of data can turn into overwhelming misinformation, says Peter Coffee of Salesforce – especially if there’s a confirmation bias in play, where too many of the people asking questions are all expecting (or even hoping for) the same result.
"We did tell you this would end in tears, with plenty of lead time to think about it and be smart while it could still matter." Salesforce's Peter Coffee issues a wake-up call on recent attacks on internet-active devices.
It was the biggest Dreamforce to date. Andy Lawson, Salesforce's UK & Ireland Managing Director and SVP, North Europe, Middle East & Africa, selects five of his personal takeaways.
The current level of energy around the topic of artificial intelligence (AI) demands an answer to one simple question, says Peter Coffee, and that is, "What’s different this time?"
Algorithms are certainly more invented than discovered, and the conversation about the responsibilities of their inventors has barely begun, says Salesforce's Peter Coffee.
Aegon, like many organizations, had to evolve to keep pace with the velocity of the third era of IT architecture. During our transformation, we learned a number of critical lessons, says Martijn Akse, Head of Enterprise and Solution Architecture at Aegon NL.
Does science fiction predict the future of tech for those of us stuck in the present or is it all on the screen? Peter Coffee is in the director's chair.