A new survey provides the startling, quantitative proof that businesses are aggressively seeking to capitalize upon social's perceived ability to better connect companies with their consumers, and to provide those potential buyers with improved customer experiences.
If you find yourself asking ‘what has my bank done for me lately,’ the answer for many people is: ‘not much’. Here's 3 ways banks need to change.
"It’s a staggering realisation that it is eleven years since I attended my first Dreamforce conference." Dr Steve Garnett shares memories of the annual salesforce.com jamboree.
Companies need to distinguish between managing performance and actual performing (getting the work done). In other words, performance management isn’t a ‘popularity contest.’ Here's what need to happen.
The salesforce.com AppExchange has been an amazing success with close on 2 million installs in its short history. Does it get the attention it deserves? Tom Brennan doesn't think so.
Healthcare CIOs must feel ill some days at the office. The good news? Big data could help change that diagnoais. Irfan Kahn tells us why.
If you treat the cloud as merely a way to modernize your IT, that's all you'll get. No matter how creatively and competently that modernization is done, it will not be enough. Broadening the perspective requires enlarging the community of stakeholders and lengthening the list of criteria for success.
Business decision making is becoming more and more ad-hoc. It's a daily necessity. Even the best managers often prefer to trust gut instincts more than hard facts.
The social business moniker is a hot topic drawing a wide range of views. In this post, I am looking at 'social' from the perspective of the needs I see on the ground among practitioners in the professional services industry.
Research suggests that we have reached something of a plateau in the development of what once pigeon holed as 'social business.' Business is understanding that there needs to be much more: enter the Networked Enterprise.
When choosing a Cloud platform for your business, look for what capabilities the platform itself inherently offers beyond what you are able to do today. Examples of these capabilities might include native support for mobile devices, customer and supplier portals with embedded social capabilities, point and click integration and the ability to customize and build your own apps.