New research shows the customer service function is embracing a future that's conversational, intelligent and personalized, writes Salesforce's Gavin Mee
Three core themes govern how enterprises succeed with digital transformation across every industry, writes Joe Pascaretta of Infor's H&L Digital team
Finance must free up time to become a business partner and drive growth. Take these 4 actions to transform your role, advises Unit4's Sjoerd-Jaap Westra
Highlighting five high-powered contributors to the field of artificial intelligence, Deskera's Rebecca Neufeld celebrates the women behind AI
Making stuff, or doing stuff, is only an outcome, however important that might be: it’s what a culture’s “technology” enables. Salesforce's Peter Coffee gets up a head of STEAM.
CIOs can buck the status quo to drive business transformation when they seize the disruptor's secret, writes Rimini Street president Sebastian Grady
Getting onto the G-Cloud framework is the easy part. Winning business is another matter. Nicky Stewart, UKCloud's Commercial Director, offers some advice.
Agile says build a minimum viable product (MVP) and continuously improve it with DevOps. Just don't neglect architecture, advises New Relic's Lee Atchison
Hackensack University Medical Center saw more patients and improved care with a FHIR-powered mobile app, writes Infor Healthcare's Steve Fanning
With mobile, social and cloud technologies driving the way we live, work and interact across all areas of life, public sector organisations can adopt the same tech as businesses to engage more closely with citizens and employees. Gavin Mee, Senior Vice President, Enterprise, at Salesforce, shines a light on how technology can overhaul local government’s service delivery.
Knowing how funds are spent is crucial for non-profits. Unit4's Ton Dobbe explains how it's helping an innovative NASA project and enhancing disaster relief
With concerns around security in the cloud addressed, what are the main remaining barriers to adoption? UKCloud's Bill Mew seeks some answers.
Salesforce's Peter Coffee has had enough of apocalyptic thinking. It's time to think about creating partnership between technology to do the routinizable and the algorithmable, and people to do the trans-disciplinary and the relational.