Services partners focused only on large enterprise may be taking a digital risk. As SAP's Rodolpho Cardenuto explains, they're missing out on a market segment that represents 95 percent of all businesses.
Digital technology gives marketers the tools to move from generic campaigns to more engaged, customer-centric relationships, writes Marketo's Peter Bell
Growing businesses need to scale their operations. Workday CTO Stan Swete outlines five essential elements to look for in scalable enterprise applications
SAP's Tony Evans draws on his team's field work to identify the factors that lead to digital success. Evans doesn't mince words about the resistance digital transformation will face.
Adjacent innovation explains how unlikely connections are helping to unearth unprecedented discoveries and inventions, writes Infor's Christina Van Houten
Building on the Salesforce software-as-a-service platform has helped ServiceMax transform the role of field service, writes co-founder Athani Krishnaprasad
Business leaders recount five powerful tactics they've learned from fighting off disruption in their sector. Unit4's Ton Dobbe frames their responses
Three core areas will determine the future of services businesses that want to deliver on the promise of the possible, advises NetSuite's Terry Melnik
The current level of energy around the topic of artificial intelligence (AI) demands an answer to one simple question, says Peter Coffee, and that is, "What’s different this time?"
Customer success must become an enterprise-wide master business metric, ingrained throughout a company’s operations, argues FinancialForce's Tom Brennan.
The choice between incremental change to legacy systems or rip-and-replace with new tech creates a dilemma for finance leaders writes Workday's Mark Nittler
New technologies empower field technicians to take on a more proactive service role. Dave Hart of ServiceMax discusses the impact on service organizations
There are changes ahead for JD Edwards customers running on the Oracle supported 'Blue Stack.' In this Q&A, Rimini Street's Ray Grigsby explores the options