Three core areas will determine the future of services businesses that want to deliver on the promise of the possible, advises NetSuite's Terry Melnik
The current level of energy around the topic of artificial intelligence (AI) demands an answer to one simple question, says Peter Coffee, and that is, "What’s different this time?"
Customer success must become an enterprise-wide master business metric, ingrained throughout a company’s operations, argues FinancialForce's Tom Brennan.
The choice between incremental change to legacy systems or rip-and-replace with new tech creates a dilemma for finance leaders writes Workday's Mark Nittler
New technologies empower field technicians to take on a more proactive service role. Dave Hart of ServiceMax discusses the impact on service organizations
There are changes ahead for JD Edwards customers running on the Oracle supported 'Blue Stack.' In this Q&A, Rimini Street's Ray Grigsby explores the options
Personalization technology brings a new dimension to marketing's age-old quest to build trust and customer loyalty, writes Marketo's Peter Bell
Exploring the impact of field service on a company's customer satisfaction, Athani Krishna, CSO of ServiceMax, showcases its customer MilliporeSigma’s progress and bottom-line results
Algorithms are certainly more invented than discovered, and the conversation about the responsibilities of their inventors has barely begun, says Salesforce's Peter Coffee.
Developments in technology and the advent of AI will fundamentally transform the role of knowledge workers, predicts Unit4 chief product officer Ivo Totev.
Aegon, like many organizations, had to evolve to keep pace with the velocity of the third era of IT architecture. During our transformation, we learned a number of critical lessons, says Martijn Akse, Head of Enterprise and Solution Architecture at Aegon NL.
Does science fiction predict the future of tech for those of us stuck in the present or is it all on the screen? Peter Coffee is in the director's chair.
As experienced employees retire, government needs a millennial reinvention. Infor's Dr Kurt Steward maps a path to digital disruption in the public sector