If you’re the CFO of a customer-facing company with installation, maintenance and upgrade operations, field service needs to be on your agenda, says ServiceMax CFO Rick Gustafson.
Spreadsheets have no future in the post-modern ERP era. A new wave of self-driving business software has analytics at its core, writes Unit4’s Thomas Staven
Misguided companies see technical support as an unwelcome cost rather than an opportunity that deserves serious investment. Nutanix’s David Sangster shows how empathy for customers pays commercial dividends through the net promotor score
Research shows that small and medium-sized businesses are better off in the cloud. Infor’s Stewart Applbaum lists five ways cloud is good for growing SMBs
Being big can be a disadvantage for today’s businesses that need agility and innovation to survive moments of disruption, writes NetSuite’s Jim McGeever
The question must become, not how much do we have, but how much can it do? Salesforce’s Peter Coffee asks how information can be more a force than a mass?
Digital transformation is shaping every kind of business and there is a clamour – even urgency – among companies old and new to understand the implications and embrace the benefits, says Oracle’s Loïc Le Guisquet.
What’s happening today is configuration at ever more specific levels, not merely in massive and monolithic applications but in re-composable components, says Salesforce’s Peter Coffee.
Manufacturers seeking the agility to prosper in today’s business environment are staking their future on cloud ERP, writes Infor’s Mark Humphlett
The days of service being an afterthought or necessary evil are truly gone, says ServiceMax co-founder Hari Subramanian. Today service is the product.
Infosys’ Sanjay Purohit describes how design thinking approaches to problem solving are leading to surprising outcomes.
There are four ‘P’s that are crucial to the future of a thriving and connected field service industry in the age of the Internet of Things, says ServiceMax CEO Dave Yarnold.
Outdated tech in the back offices of higher education institutions can’t deliver what students expect, writes Amir Tajkarimi, SVP global education at Unit4