Customer experience should be as important in the public sector as the private sectors says Salesforce's Gavin Mee.
Brand success is based on the strength of relationship they enjoy with consumers, and marketers that put identity at the center of their strategy are building the foundation to deliver exceptional experiences that stand out.
If an AI can teach itself soccer, we should use unsupervised machine learning to get a leg up in business applications too, writes Infor's Duncan Angove
IoT data collected from machines is changing the role of field service technicians. ServiceMax's Joe Kenny explains how robots and humans can work together
Tríona Byrne, Director of Executive Marketing, Salesforce.org, talks to Trócaire, overseas development agency for the Catholic Church, on digital donor engagement.
"The only profit center is the customer whose check has not bounced." Salesforce's Peter Coffee considers the nature of tomorrow's Quote-To-Cash.
Why data sovereignty matters - the looming privacy threat from the US DoJ and the Trump Administration
UKCloud's Cloud Strategist, Bill Mew, explains why Europe is not safe from President Trump's approach to privacy, with the DoJ seeking extraterritorial legal powers.
It’s vital to make sure your sales strategy is deliberate and developed with your customer at the center of all you do, says Salesforce's Andrew Lawson.
Philip van der Wilt, EMEA VP and GM, ServiceNow, argues that there are areas of work that people will continue to excel at: creation, curation and communication.
Ever wanted to know about serverless computing but were afraid to ask? New Relic's Lee Atchison tells all and explains its impact on the digital enterprise
Companies must create a clear AI roadmap that accounts for early learning curves, and know that this will turn into customer insights, says Salesforce's Adam Spearing.
1980s sci-fi showed the promise of artificial intelligence. Today it's real. Unit4's Claus Jepsen explains how AI will help you do more in the workplace
Lessons from Sergeant Pepper's Lonely Hearts Club Band - Salesforce's Peter Coffee finds much to consider.