Exploring the impact of field service on a company's customer satisfaction, Athani Krishna, CSO of ServiceMax, showcases its customer MilliporeSigma’s progress and bottom-line results
Algorithms are certainly more invented than discovered, and the conversation about the responsibilities of their inventors has barely begun, says Salesforce's Peter Coffee.
Developments in technology and the advent of AI will fundamentally transform the role of knowledge workers, predicts Unit4 chief product officer Ivo Totev.
Aegon, like many organizations, had to evolve to keep pace with the velocity of the third era of IT architecture. During our transformation, we learned a number of critical lessons, says Martijn Akse, Head of Enterprise and Solution Architecture at Aegon NL.
Does science fiction predict the future of tech for those of us stuck in the present or is it all on the screen? Peter Coffee is in the director's chair.
As experienced employees retire, government needs a millennial reinvention. Infor's Dr Kurt Steward maps a path to digital disruption in the public sector
CEOs look to CFOs to help them drive growth, manage compliance, provide insight and support change across the organization, writes Workday's Mark Nittler
To deliver modern enterprise software ERP vendors are teaming with cloud platforms, writes Ryan Gloeckler, who explains how Unit4 works with Microsoft Azure
If marketing isn’t as close to the customer as sales is – and if both teams aren’t close to one another – how can they collaborate effectively? Shannon Duffy, VP of Marketing, Salesforce Pardot, has some practical tips distilled from listening to real-world customers.
Salesforce's Peter Coffee offers a singular analysis of the meaning of singularity and its key consequences.
An emotional connection is still important, but today's marketers must harness technology to make sense of all the data out there, says Marketo's Peter Bell
Four field service leaders this week discussed their unique paths to achieving customer satisfaction. Scott Berg, ServiceMax COO, reflects on the debate
Automation and digitization of HR processes are two of the key human capital management trends in today’s business world, writes Workday's Karen Minicozzi