Speaking at ServiceNow’s annual user event in Orlando, Vodafone explains how a greater emphasis is being placed on customer experience.
APM vendor New Relic pleases the market with its FY17 results, confirming a shift to enterprise sales as its cloud-based product portfolio closes big deals
The new CEO of ServiceNow talks about the need to rethink enterprise IT in a way that delivers experiences, driven horizontally across the organisation.
Dave Wright, ServiceNow’s Chief Strategy Officer, talks about the company’s Intelligent Automation Engine and the impact on a service-focused organisation.
CEO John Donahoe took to the stage at the company’s annual Knowledge event in Orlando this week to discuss plans for the future of ServiceNow.
ServiceNow's new CEO John Donahoe is approaching the end of his first month in the job and is getting some clear feedback from customers about the firm's roadmap ahead.
Data security is no longer enough. ServiceNow’s Philip van der Wilt sets out the key priorities for navigating the complex world of data sovereignty.
Companies are scrambling to enact the latest EU data protection regulation. ServiceNow’s Philip van der Wilt offers practical advice on getting prepared.
On the day of the MuleSoft IPO, we look at its rival, cloud-based integration platform Dell Boomi, and why it didn't spin off during the recent EMC merger
We got the chance to speak to current CEO Frank Slootman and incoming CEO John Donahoe about the future of ServiceNow's platform.
The old paper-based servicing manual for a vehicle has come a long way. Now, it is not only online, but it’s about to become the driver of a whole interlinked service provision environment that could make vehicle owners well-cuddled.
Molecular biology technologist QIAGEN has outsourced its core IT, but kept its service functions in-house through the use of the ServiceNow platform.
CIOs can buck the status quo to drive business transformation when they seize the disruptor's secret, writes Rimini Street president Sebastian Grady