Big Data could revolutionise UK public sector service delivery, but there are barriers in the way, not least the need to build trust among citizens, says John Manzoni, Chief Executive of the Civil Service.
2016 was the year of the unexpected; 2017 is the year of volatility. Genpact CEO N. V. Tyagarajan sees the dangers, but also the opportunities for driving digital transformation.
Infosys is never far from the media spotlight. This time, media is focusing on the wrong topic. Instead of worrying about internal disagreements about Panaya's acquisition cost, media needs to focus on Panaya's impact.
As machines take on more functions, how can we best meld what the machines are telling us with the need for human intuition in activities like sales?
New Relic CEO Lew Cirne knows exactly what he wants his company to be known for and aims to use AI and public cloud to achieve it.
At Inforum 2016, I nabbed an exclusive sit-down with Mike Boivin of Graybar Canada to learn about his experience with Infor's Pricing Science for Distribution. Boivin shared their early results, and challenges overcome. We talked about the fear managers have turning over pricing decisions to algorithms - and how to get that balance right.
Chris Middleton questions a new report’s claims that robots will be Uber to the UK’s public sector.
In this edition: financial software nears closer to modernity, and Dinosaurs trample Unicorns (usually). Plus: the ethics, surprises, and dark side of AI (poker has fallen!). Customer service is bogging us down with useless "empathizers." Your whiffs include premature desolation, a Southwest (dis)service, and, of, course, bad Super Bowl commercials.
We recently covered the DxContinuum acquisition by ServiceNow. In this story, we get into some of the detail and expectations going forward.
Salesforce's Peter Coffee has had enough of apocalyptic thinking. It's time to think about creating partnership between technology to do the routinizable and the algorithmable, and people to do the trans-disciplinary and the relational.
In this edition: why AI exposes vendors who aren't ready, and why marketers aren't ready for AI. Plus: contrasting skeptics and optimists on robots on the robotic future of work. And yeah, we've got your Trump versus tech companies roundup. Your whiffs include robots outwitting captchas, HP doing the self-inflicted PR gaffe, and Facebook exploiting memories.
In part 2 of this interview with Dropbox CTO Aditya Agarwal, we learn the vendor's 3-step strategy for advancing enterprise collaboration with AI
Most enterprise technology vendors just don’t have enough data to do proper AI, according to InsideSales CEO Dave Elkington.