New research shows the customer service function is embracing a future that's conversational, intelligent and personalized, writes Salesforce's Gavin Mee
Domo talks a big BI game and Domopalooza is a whirlwind. My job: to parse through the fun and festivities to see what Domo's customers have to say, on the keynote stage and in the hallways. Here's the news and questions that stood out from day one.
In this edition: A look beyond the robots, into emotional intelligence and culture change where humans can - in theory - make the difference. Plus: Google's enterprise cloud play gets a harder look, and new pieces on re-inventing talent, DBAs, and, alas, net neutrality. And, some awkward whiffs that may surprise you.
YouTube adverts appearing next to Isis propaganda and Klu Klax Klan hate messaging - it's a big problem for Google and for the wider programmatic ad tech sector.
How Everseen applies AI and deep learning to Point of Sale, with a checkout-free future racing towards us
My retail reviews hit on the myths and realities of the omni-channel - now it's time for AI and predictive. First up? Everseen, an Irish upstart and pioneer in AI Point of Sale technology. But as my talk with CEO Alan O'Herlihy shows, the next retail giant Everseen is set to take on is Amazon, as in Amazon Go. The checkout-free future of retail is firmly in Everseen's sights.
The charity has announced the development of an IBM Watson-powered virtual assistant to interact with website visitors in a form that feels like a natural conversation.
In this edition: grasping AI's limits/possibilities through field lessons and use cases. Also: Google's push to become an enterprise cloud player gets a close look at Google Cloud Next. International Women's Day raises questions on women in tech progress. Your whiffs include bad PR promotions, an ill-fated BBC home interview, and the most jargon-infected blog post title of the year so far.
Highlighting five high-powered contributors to the field of artificial intelligence, Deskera's Rebecca Neufeld celebrates the women behind AI
Combining IBM Chef Watson into a Salesforce-based e-commerce portal helped Kellogg's Bear Naked speed an AI-powered custom product line to market
We got the chance to speak to current CEO Frank Slootman and incoming CEO John Donahoe about the future of ServiceNow's platform.
Salesforce shows both the potential and the limits of AI in its demonstration today of Einstein Vision counting the stock in a Coca-Cola cooler
Watson meets Einstein and the result is a non-aggression pact between IBM and Salesforce that could reap AI benefits for both.
Civil discourse isn't easy to find online. Recent steps by Facebook, Google and Twitter shed light on how "AI" and machine learning could help fight online abuse and harassment. Or, in Facebook's case, provide aid to those who may be at risk. But as expected, these approaches all have their limitations.