New research shows the customer service function is embracing a future that’s conversational, intelligent and personalized, writes Salesforce’s Gavin Mee
YouTube adverts appearing next to Isis propaganda and Klu Klax Klan hate messaging – it’s a big problem for Google and for the wider programmatic ad tech sector.
How Everseen applies AI and deep learning to Point of Sale, with a checkout-free future racing towards us
My retail reviews hit on the myths and realities of the omni-channel – now it’s time for AI and predictive. First up? Everseen, an Irish upstart and pioneer in AI Point of Sale technology. But as my talk with CEO Alan O’Herlihy shows, the next retail giant Everseen is set to take on is Amazon, as in Amazon Go. The checkout-free future of retail is firmly in Everseen’s sights.
The charity has announced the development of an IBM Watson-powered virtual assistant to interact with website visitors in a form that feels like a natural conversation.
We speak to Bradford City Council’s enterprise architect and information manager, Yunus Mayat, about the area’s new Low Range Wide Area Network.
The Science and Technology Select Committee has said the government mustn’t let media hype interfere with the potential benefits of driverless vehicles.
In this edition: grasping AI’s limits/possibilities through field lessons and use cases. Also: Google’s push to become an enterprise cloud player gets a close look at Google Cloud Next. International Women’s Day raises questions on women in tech progress. Your whiffs include bad PR promotions, an ill-fated BBC home interview, and the most jargon-infected blog post title of the year so far.
Ofcom’s fudge of a deal with BT over Openreach has BT exactly where it wants to be. This is not the deal that a Brexit-facing Britain needed to have delivered.
A flurry of news stories have rendered data privacy all but obsolete. But it’s a mistake to imply there is nothing we can do about it. Enterprises that get out in front on privacy can find a competitive edge.
Highlighting five high-powered contributors to the field of artificial intelligence, Deskera’s Rebecca Neufeld celebrates the women behind AI
Combining IBM Chef Watson into a Salesforce-based e-commerce portal helped Kellogg’s Bear Naked speed an AI-powered custom product line to market