Uber’s current HR crisis is a text book example of tone at the top leading to a failing culture. How Uber addresses this will determine the extent to which it matures into a truly great company.
The nature of customer service is changing as customers become more adroit in their use of digital technologies. How is the call center responding and what does this mean for sales? The answer will surprise some.
2016 was the year of the unexpected; 2017 is the year of volatility. Genpact CEO N. V. Tyagarajan sees the dangers, but also the opportunities for driving digital transformation.
Cognizant brings in 80% of its revenues from North American clients, but has 75% of its workforce in India. In these H-1B uncertain times, no wonder it plans to ramp up US headcount.
Uber has arrived in Bradford, West Yorkshire. It’s the last place I expected to see them but so far it is working out surprisingly well. Here’s my assessment of why this is happening. It’s not all about Uber.
Workday has revealed online retailer Amazon is rolling out HCM and Payroll to 300,000 employees, 3 weeks after retail arch-rival Walmart became a customer
As President Trump denounces the US judiciary, 97 tech firms have stepped up to the mark in a legal filing to take a stand against his immigration and travel ban.
There are many competing opinions about the potential impact of tinkering with the H1B visa program. Here is one point of view that draws heavily upon history for its context.
Some intriguing digital payroll futures are in the works at SAP and elsewhere, even though existing systems are among the last to move to the cloud
Digital transformation is an ongoing journey without end. Oracle’s Safra Catz teamed with HSBC’s Joanna Fielding to share war stories and offer up some tips for others to follow.