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Universal Credit

The new digital version of Universal Credit is one big mystery

April 16, 2014 | The Department for Work and Pensions has shed little light on how the new system will work Read more [...]

US digital government gets its own GDS at 18th and F

March 20, 2014 | The US government now has its very own version of the UK's Government Digital Service and that’s a very, very good thing to be able to boast. Read more [...]

£1bn cuts forcing DWP to consider radical outsourcing and digital measures

March 11, 2014 | According to a leaked document, however, Universal Credit will be protected (phew!) Read more [...]

Now Universal Credit drops digital for an ‘end-state solution’

February 6, 2014 | | One Comment The latest public grilling around the UK's Universal Credit programme brought back some memories of lessons on government from the sit com Yes Minister. But it's no laughing matter. Read more [...]

Government digital transformation: a marathon, not a Sprint

February 3, 2014 | 200 days into a 400 day challenge to transform government service delivery and successes are celebrated at Sprint14. But Forrester Research isn't so sure about some of the changes. Read more [...]

Taking action against the “abusive” IT provider

January 27, 2014 | Some IT suppliers to government are accused of “appalling” behaviour and conducting an “abusive” relationship with their public sector paymasters. Them’s fighting words from a senior government official. Read more [...]

How many people does it take to tame the Digital Dragon?

January 17, 2014 | Gartner's warning that most organisations don't have the right skills base internally to 'tame the digital dragon'. And it's not enough just to appoint a CDO either! Read more [...]

UK to trump the US as the G8′s most digital government?

January 9, 2014 | | One Comment The UK as the most digital government in the G8 family? A bold claim from Cabinet Office Minister Francis Maude as other nations seem readier to learn lessons from the UK than parts of its own government. Read more [...]

Universal Credit – and another New Year Resolution broken!

January 8, 2014 | A new year, a new start for Universal Credit? Well, maybe - but whether it's the sort of new start that should be in place is highly open to question as the DWP goes its own sweet way. Read more [...]

The year that was – bromance, naked ambition and the NSA

December 31, 2013 | So, picking up on Phil’s Retrospective tendencies this week, the last day of the year seems an appropriate time to look back at a handful of highlights Read more [...]

Digital government – the view from the left

December 18, 2013 | | One Comment "Digital government has not even begun to disrupt power relationships." The Labour Party's Chi Onwurah has 23 years in IT behind her and strong ideas on the digital future. Read more [...]

Kelly’s eye on not bankrolling the IT sales guy’s BMW

December 16, 2013 | “Some [suppliers] get it, some of them don’t. But our job is not to support sales of BMWs in the M3 corridor.” Tough talking from the UK's Chief Operating Officer as the journey to digital reform gets underway. Read more [...]

Sorry to bang on, but discredit where IT’s due…

December 11, 2013 | If Universal Credit's IT work isn't a debacle, does that mean they did it on purpose? Read more [...]

What Obamacare can learn from the UK not being crap at digital

December 11, 2013 | It's one year on from the publication of the UK government's digital strategy and Cabinet Office Minister Francis Maude is pleased with progress to date, even if there's still a long way to go. Read more [...]

Please don’t get married – the government IT won’t cope with it!!!

December 10, 2013 | It’s as if decades of public sector IT disasters never happened. It’s perfectly clear that precious few lessons have been learned from them at any rate if the sorry example of Universal Credit is anything to go by. Read more [...]

Some days you wish you’d been proved wrong

December 6, 2013 | A turf war between the UK Department for Work and Pensions and the Cabinet Office over IT systems development appears to be over. But is it for the best? Read more [...]