Industry and stakeholders are starting to give their reaction to the news that George Osborne would be putting a significant chunk of money into digital transformation.
There has been huge concern that digital in government could face significant cutbacks and that government-as-a-platform could face delays. But according to Osborne, GDS has the cash to go full steam ahead.
Digital transformation across local government is going to be an uphill challenge. Is the answer creating smaller pockets of innovation as opposed to digital from the centre and at scale?
The British government has a skills problem. It’s got capability gaps that need filling. And yet it’s spending over £1bn on contractors instead of hiring and retaining talent. Why?
HMRC has been lambasted for its terrible customer service. It now thinks it can fix it with social media and web chats. I very much doubt it.
The Government Digital Service and government-as-a-platform have been called in to question in recent months. Government CTO Liam Maxwell clears things up.
The Prime Minister took the stage at CBI’s annual conference in London this week to talk about unicorns, Tech City and the UK’s poor broadband infrastructure.
Instead of spending time trying to understand processes in an attempt to better manage risk, NHS Education for Scotland is utilising ServiceNow to create ‘everything as a service’.
Governments making the transformation to digital are often held back by cultures, processes, and skill sets that are out of step with a citizen-centric age.
HMRC’s ability to improve its customer service experience is directly linked to its ability to shift away from a multi-billion pound outsourcing contract. That presents problems.
You can lead the government horse to the water of digital transformation, but how do you make the stubborn mule actually drink? Lessons on resistance culture and user adoption.
Mike Bracken has just announced that a number of his former colleagues at the Government Digital Service will be joining him at the Co-Operative Group to help undertake the organisation’s digital transformation.
Digital is the Trojan Horse for making transformation in government a thing of beauty rather than lipstick on a pig. Think design!