Salesforce launches toolkits today that will make it easier to deliver live in-app service, bringing connected customer service directly into mobile and web
FinancialForce has extended its professional services automation (PSA) product with a community platform to bring customer and partner collaboration to PSOs
SAPPHIRE 2016 will see plenty of emphasis on S/4 HANA but SAP is now readying for an assault on the SMB market. Here's the skinny on what to expect.
Is the blockchain ready for the enterprise? And is the enterprise ready for blockchains? On the first day of Consensus 2016, a panel convened by Microsoft took a noble shot at these monster questions. Here's my analysis.
Want to avoid Uberization? Frictionless enterprise shows how you can apply connected digital technologies to transform into a networked business platform
Here is a taste of what we can expect to see and hear at Confluence, Infosys annual US customer event. It should be an interesting gathering with plenty of variety.
How can business thread a path to digital? It is much harder than appears to be the case. Accenture provides some answers.
Digital transformation is building towards an imperative. But a new Harvard Business Review study indicates that IT organizations are not prepared for digital business. Barb Mosher Zinck ponders the implications.
Tesla's launch of the Model 3 sees long lines of customers. If Tesla does blow out expectations then what now for automotive?
What's going on with Domo. We don't know for sure but field inquiries paint a different picture from that in the popular media. We talk to customers and others to get a better sense of what Domo means for the future of enterprise software landscapes.
The structure of organizations is under attack from the forces of disruption, predicts Josh Bersin. Time for some team playing.
Amazon's announcement of buying into air freight sets up an interesting discussion around the competitive positions of FedEx, UPS and USPS. They may have much more to fear than they think.
We hear plenty of talk about "real-time business." But SAP's Robert Enslin doesn't think real-time is the right approach for today's business. It's about running live - and there's a big difference.